Learning Forum

[KS Chung]

Dear support, 

I would like to report that we hv 2 sets of laptops that running the above version of SpaceClaim software cannot work.  

For both cases, I installed the software to the new laptop to replace their existing laptop.  After finish installation, the login prompt didn't pop up. I clicked on the SpaceClaim and it didn't show anything.  Pls advise what I can do so that users can use the SpaceClaim software. Thanks

[Subashni Ravichandran]

Hello IT Dept

Can you please check if you have set the correct licensing mode?
You can do that by launching, with Admin rights, Discovery Licensing mode manager (for the respective versions) from the Start Menu> Ansys
Set the license mode to Subscription and click Save.

[KS Chung]

Subashni 

base on picture,  SCOPE cannot be selected

[KS Chung]

hi there i just want to followup my case, may i know about solution ?

[KS Chung]

Hi support, Pls advise the next step as we are stuck in the middle now. 2 of abv mention (SpaceClaim 2019 and SpaceClaim 2020 R1 ) cannot be use for the time being. Appreciate your help  for the next step advise. 

[Subashni Ravichandran]

Hello IT Dept

You need to launch this with Administrator rights and then make the changes.

[KS Chung]

Hi support can you sent me tutorial video or screenshoot step by step

[KS Chung]

Hi sir,

I started the program with Administrator right and also face the same problem.  The login prompt still didn't show out. Now only can use the software as view mode only. Pls advise. 

[Subashni Ravichandran]

Hello IT Dept

Can you please check if the Subscription licenses are correctly assigned to the new Device?
To deactivate the old device and activate the new device, please use the command line options as seen on this page.
Discovery Subscription license – Command line options – Ansys Knowledge