set up license failed

- August 13, 2024 at 6:28 pm
  
  SHUCHENG PAI
  Subscriber
  
  license installaiton failed. i have the de-bug file here
- August 14, 2024 at 9:32 am
  
  Mrunali Barde
  Ansys Employee
  
  Hello SHUCHENG,
  
  You can find the correct host details in the 'Get system host ID information' tab on the left.
  Please create a new license file by using the correct details from 'Get system host ID information' tab and let me know.
  
  Wishes,
  Mrunali.
- August 14, 2024 at 6:35 pm
  
  SHUCHENG PAI
  Subscriber
  
  the problem is i have correct the host ID and re-imported the license. but the system still showed failed.
  do i have to reinstall all system?