Learning Forum

[kajetankurtek]

Hello,

I recently installed Ansys Student 2025 R1 on my Windows 11 system. The installation process appeared to complete successfully, as indicated by the installation log. However, I encountered an issue when attempting to start the software.

1. I noticed there was no Ansys folder in the start menu after installation.

2. I manually navigated to the executable file located at:
   C:\Program Files\ANSYS Inc\ANSYS Student\v251\Framework\bin\Win64\RunWB2.exe

When I tried to open this file, the following error message appeared:

An unexpected error has occurred: Root element missing.
System.Xml.XmlException: Root element missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
   at Ansys.Core.Addins.AddinConfigReader.ReadConfigFilesFromAddinsConfiguration()
   at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings)

Any help resolving this issue would be greatly appreciated! I'm unsure how to proceed and would be grateful for any advice or troubleshooting tips.

Regards

Kajetan

[George Karnos]

Try the following:
Verify no Ansys programs are running.

Open windows file explorer.

In the address bar, type in: 
%APPDATA%\Ansys

Rename the directory: v251 to v251.old

Now, try to run.

If that doesn't fix it, try:
right click on ProductConfig.exe located under:
c:\Program Files\ansys Inc\ANSYS Student\v251
Choose: run as administrator.

Choose Unconfigure Products and Cads.
Choose all. Uncofigure
Rerun ProductConfig.exe (right-click-> run as administrator)
Choose Configure Product and Cads
Now try to run.

[kajetankurtek]

Hello, I appreciate your previous suggestions. I tried them, but unfortunately, they didn’t resolve the issue. I replied with more details a few days ago—have you had a chance to see my message? I’d really welcome any further guidance you can provide. Thanks in advance

[kajetankurtek]

Thank for the response. Unfortunately the first method does not work, the same error message appears when I attempt opening the file. I tried to use the second method, however in the given location (c:\Program Files\ansys Inc\ANSYS Student\v251) I have no ProductConfig.exe file. I attached the screenshots of the folder contents.