Learning Forum

[ivan.beltracchi]

Hi everyone. While I was uploading a mesh in Fluent, the software crashed for a few seconds and after that the ribbon window and the console disappeared. I've also tried to upload the file again in a second moment using the Fluent in standalone, but the problem still persists. 

Could someone suggest me how to solve this problem and restore the default windows?

[Rob]

That's new. There's a folder in %appdata% for Ansys, possibly a couple. Close Fluent and any other Ansys products then rename that/those folders. 

[ggege0524]

I have the same problem. I searched for  %appdata% and there was one folder called Ansys. I renamed it to Ansys_old, and reopened the Fluent, but that didnt solve the problem. 

[George Karnos]

Hello,

Try the following:
1. Rename the %APPDATA%\Ansys directory to Ansys_old1
2. Run Programs->Ansys 2024 R2->Product & Cad Configuration

Choose: Unconfigure Products & Cads
After that finishes, Choose:
Configure Products & Cads

After that is finished, exit and try to run. Does this allow the Ribbons to appear?

Best Regards,
George

[ggege0524]

Nope, it still doesn't work. I even tried it twice. 

I had already two folders Ansys  and Ansys_old ( I renamed it yestarday, after reading Rob's thread). 

Then, today i renamed both of them, and now I have four files, see below. 

Then I unconfigured and reconfigured Products and Cads. You can tell that something changed, because I get the same notifications, I got when i installed Ansy for the first time ( like choosing the theme for example), but the ribbon is not there. If you right click in Fluent, it offers you different options, like console, workflow, task page,etc, but the option ribbon is grayed out.

 

[George Karnos]

When you renamed the %APPDATA%\Ansys folder, were all Ansys programs closed?
If Fluent was still open when %APPDATA%\Ansys was renamed, it could still write incorrect setup information to it.

Also, has anything changed as far a graphics goes?
Has the  resolution changed?

[George Karnos]

Check out this FAQ:
Missing Ribbon and Menu When I open Fluent, both Ribbon and blue File Menu that usually sits above it are missing. How can I bring these back? | Ansys Knowledge