Remote connection error using FDTD 2024

- April 19, 2024 at 7:28 pm
  
  Aftab Ahmed
  Subscriber
  
  I am having a problem with the latest Lumerical version, 2024. I am using FDTD remotely and as soon as I turn off my remote connection the FDTD stops working, so my simulations are not run. Next time when I connect remotely I see the error message, please see attached image. I also tried not running any simulation, just the FDTD gui is open, I turn off remote connection for 1 second, then turn on remote connect again and the FDTD gui shuts down with the same error message. The same issue is with Mode solver. I am using globalprotect vpn for remote connection.
  We also have an older version of FDTD which does not have this problem.
  Please let me know how can we solve this issue.
  Thanks,
  Aftab
- April 22, 2024 at 6:41 pm
  
  Lito
  Ansys Employee
  
  @Aftab, replied on a separate email.