Learning Forum

[Tim Dukes]

Hi Support, 

Can I send over the .ansys folder found in TEMP for you to take a look at regarding licensing privately.

We have followed the instructions for proxy server - https://innovationspace.ansys.com/knowledge/forums/topic/proxy-server-configuration/?template=discovery but are still having issues with licensing. When doing a manual activation it connects to the server and then times out/denied.

If you are able to look through the temp folder and let me know if there is anything else we can try.

Best Regards,

Tim Dukes

 

[Rajeshwari Jadhav]

Hi Tim,

Can you please share the screenshot of errors, first?

Also launch Ansys Licensing Settings> click on feature in use tab and share a screenshot of it too.

If needed, we can look at .ansys folder later.