Problemas con la instalacion de Ansys Sudent

- April 27, 2025 at 2:26 am
  
  hernandez_127359
  Subscriber
  
  Buenas, es que he tenido varios problemas instalando el programa. Los mismos son
  1) cuando estoy en el instalador el mismo brinca de destination a confirmation y no me deja selecionar los productos
  2) cuando termina de instalar dice unos warnings
  3) cuando busco RunWB2 me dice Error:Root is not found
  estoy descargando el zip de la pagina de ansys y dandole los permisos de admin
- April 28, 2025 at 9:10 am
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi Hernandez,
  Did you extract the zip file? You need to extract the zip file and then run setup.exe as an admin.
- April 28, 2025 at 10:51 am
  
  hernandez_127359
  Subscriber
  
  Yes, I also disabled my antivirus program when installing
- April 28, 2025 at 10:54 am
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi,
  Please try to re-install the application, prior to it rename/delete the following folder from %appdata% rename Ansys to Ansys.old and from %temp% rename .ansys to .ansys.old folder.
  Goto the installed directory of Ansys, right-click on unistall.exe and run it as an admin.
  Re-install it.
- April 28, 2025 at 6:02 pm
  
  hernandez_127359
  Subscriber
  
  The installation completed with warnings/errors. Review any .err or .log files in:
  C:\Program Files\ANSYS Inc\ANSYS Student (this was after the installation)
  An unexpected error has occurred: Root element is missing.
  System.Xml.XmlException: Root element is missing.
  at System.Xml.XmlTextReaderImpl.Throw(Exception e)
  at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
  at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
  at System.Xml.XmlDocument.Load(XmlReader reader)
  at System.Xml.XmlDocument.Load(String filename)
  at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
  at Ansys.Core.Addins.AddinConfigReader.ReadConfigFilesFromAddinsConfiguration()
  at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings) this was after trying to run WB2.exe
  - April 28, 2025 at 6:09 pm
    
    Rajeshwari Jadhav
    Ansys Employee
    
    Hi,
    Did you rename the Ansys and .ansys folder as suggested earlier?
- April 28, 2025 at 6:04 pm
  
  hernandez_127359
  Subscriber
  
  Also in both installations, the steps of product and options are skiped by the program
- April 28, 2025 at 6:07 pm
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi,
  For student version it won't allow you to select the products, be default everything will be installed.
- April 28, 2025 at 6:10 pm
  
  hernandez_127359
  Subscriber
  
  yes, i followed every step
- April 28, 2025 at 6:11 pm
  
  hernandez_127359
  Subscriber
- April 28, 2025 at 6:49 pm
  
  hernandez_127359
  Subscriber
  
  An unexpected error has occurred: Root element is missing.
  System.Xml.XmlException: Root element is missing.
  at System.Xml.XmlTextReaderImpl.Throw(Exception e)
  at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
  at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
  at System.Xml.XmlDocument.Load(XmlReader reader)
  at System.Xml.XmlDocument.Load(String filename)
  at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
  at Ansys.Core.Addins.AddinConfigReader.ReadConfigFilesFromAddinsConfiguration()
  at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings) i tried again with all the steps and this was the reults after trying to run the WB