Problem when installing and opening workbench: Ans.SceneGraphChart.SceneGraphAddin

- March 24, 2020 at 2:33 pm
  
  zyc05505136
  Subscriber
  
  Hello, I just downloaded and installed the student R1. After installing it and rebooting my laptop, I cannot find "workbench" in my start menu. Then I tried to open a .wbpj file which I got from another computer, and it showed as below:
  
  ????????????????The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.
  
  --- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.
  
  --- System.Exception: SceneGraph.Engine - failed to boot up.
  
  at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler)
  
  at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context)
  
  at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin)
  
  at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)
  
  I have already updated graphics card driver and try again, ,but the problem persisited.
  
  I hope you can help me find a solution, thank you.
- March 26, 2020 at 4:07 am
  
  Keyur Kanade
  Ansys Employee
  
  please check admin permissions.
  
  please check disk space.
  
  please check hardware requirements.
  
  https://www.ansys.com/solutions/solutions-by-role/it-professionals/platform-support
  
  Please post the questions in appropriate category. Moving this question to other category to get better response.
  
  Installation and licensing category.
  
  Regards,
  
  Keyur
  
  If this helps, please mark this post as 'Is Solution' to help others.
  
  Guidelines on the Student Community
  
  How to access ANSYS help links
- March 31, 2020 at 11:18 pm
  
  tsiriaks
  Ansys Employee
  
  Do you have install.err file under (default location) C:Program FilesANSYS IncANSYS Student
  
  If so, post the content of it here.
  
  Also, open CMD prompt and enter the following command
  
  "%awp_root201%FrameworkbinWin64runwb2.exe"
  
  what do you get ?
  
  Thanks,
  
  Win
- August 13, 2022 at 8:07 pm
  
  aleksandra.mikulikova
  Subscriber
  
  That’s quite an old topic but the same problem occured at my computer today after the installation – so I just want to share the solution with you —> (windows10) change your user account name or add a new one by using ENGLISH ALPHABET only