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3D Design

Topics related to Ansys Discovery and Ansys SpaceClaim.

Preview error

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    • Roberto
      Subscriber

      Hello

      I have a client who updated his graphics card drivers and now the file preview doesn't work for him anymore , if I hover over it with the mouse explorer solves it loads after which it generates this error ( not in all files)
      I have already tried to reinstall SpaceClaim , how can I solve it?

    • Devendra Badgujar
      Forum Moderator

      Hello Roberto Please send me a recent SpaceClaim log file (from the error session).

      The SpaceClaim log files can be found in C:UsersAppDataRoamingSpaceClaimLog Files.
      (Sometimes the AppData folder is hidden. To find it, type %appdata% into the file path and press enter)

      Regards. 

    • Roberto
      Subscriber

      Hello Devendra Badgujar

      I have told the customer to update the Microsoft.net , he will let me know if that will solve it

      Regards

      • Devendra Badgujar
        Forum Moderator

        Roberto 

        Sure, thanks. Let me know how it goes. 

        Regards. 

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