Need assistance installing Discovery Subscription

- April 11, 2022 at 7:50 pm
  
  Daniel Dart
  Subscriber
  
  All machines are Windows 11.
  
  Walter's computer gives an error disco_level2
  
  Requested version (v2021.1108) of Discovery - Level 2 (feature disco_level2) is not supported by current Ansys subscription licenses.
- April 12, 2022 at 6:22 am
  
  subashni.satish
  Forum Moderator
  
  Hello Dan Dart
  
  Can you please share the screenshot of the error you see?
  
  Also, can you please share the below log file at the below location
  
  discovery-installation folder/Ansys Inc
  
  Install.log
  
  Install_licconfig.log
  
  Install.err (if it exists)
- April 12, 2022 at 3:13 pm
  
  Daniel Dart
  Subscriber
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
  
  This is the content of the error: I didn't get the snapshot saved. Requested version (v2021.1108) of Discovery - Level 2 (feature disco_level2) is not supported by current Ansys subscription licenses. I have requested the files. I also have the compatibility and hosts file attached.
- April 12, 2022 at 3:18 pm
  Daniel Dart
  Subscriber
  Also please confirm this means WIndows 11 is not compatible: (Since it says Windows 10 , lists versions and adds "or later", I assume that means Windows 10 versions only?)
  
  Operating System Requirements
  - Microsoft® Windows 10 version 21H1, 20H2, 1909, or later (Professional, Enterprise and Education)
  - Supported Releases: Semi-Annual Channel and Long Term Service Channel (Windows 10 Only)
- April 13, 2022 at 6:40 pm
  
  Daniel Dart
  Subscriber
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
  
  Subashni, I have attached the requested files. Let us know the next step please.
- April 13, 2022 at 6:58 pm
  
  Daniel Dart
  Subscriber
  
  Subashni, Does ANSYS Discovery work the same way as ANSYS regarding geometry interface license? Ie you configure as reader instead of plug-in if you don't have the license and Discovery will import an IPT file directly but it won't be associative?
  - April 14, 2022 at 6:57 am
    
    Devendra Badgujar
    Forum Moderator
    
    Dan Dart
    
    I will check and update you soon on this.
- April 14, 2022 at 2:13 pm
  
  Devendra Badgujar
  Forum Moderator
  
  Hello Dan Dart
  
  Please can you share the %TEMP%.Ansys directory for the user ?
  
  Also please share the customer email address and customer number to check the license details for this license issue.
  
  Regards.
- May 10, 2022 at 11:57 am
  
  subashni.satish
  Forum Moderator
  
  Hello Dan Dart
  
  Is this customer's issue resolved?
  Can you please try disabling Intel graphics from BIOS?
- June 10, 2022 at 3:25 am
  
  mrizuwan
  Subscriber
  
  What is mean by "required discovery level 1"?