We have an exciting announcement about badges coming in May 2025. Until then, we will temporarily stop issuing new badges for course completions and certifications. However, all completions will be recorded and fulfilled after May 2025.

Ansys Innovation Space

FREE STUDENT SOFTWARE

Lumerical not licening properly with verison 2024 R1

- May 22, 2024 at 6:24 pm
  
  Brent Snow
  Subscriber
  
  I have an end user who is not able to license Lumerical 2024 R1.
  He can see the license but is not able to check out a license and when he tries to start Lumerical 2024 R1 all of the products are displaying "evaluate".
  I am guessing that it has something to do with the license but we just renewed and I would have assumed that the license would be valid for the latest release.
  I just wanted to see if there was something on my end that needed to be done - I have updated to the latest version of the License server.
- May 23, 2024 at 6:17 pm
  
  Lito
  Ansys Employee
  
  Hi Brent,
  We will require the Ansys LM diagnostic files. >>Troubleshooting licensing issues with the Ansys license manager – Ansys Optics
  Can you send the files to Lumerical installation support? Or what is your email and can reply to you via email. Thank you!
- May 24, 2024 at 12:43 pm
  
  Brent Snow
  Subscriber
  
  Hi Lito,
  The problem has been resolved - The computer in question had special characters in the name. This was keeping the license from working properly.
  The problem has been resolved (I do not know how to mark the thread resolved).
- May 27, 2024 at 4:16 pm
  
  Lito
  Ansys Employee
  
  Hi Brent,
  Glad to hear this. Marking this post as resolved. Thank you for letting us know. Have a nice day!

Viewing 3 reply threads

The topic ‘Lumerical not licening properly with verison 2024 R1’ is closed to new replies.