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October 11, 2024 at 7:07 pm
Yong Zheng
SubscriberDear Support Team,
I have previously downloaded the license for a product but have lost the license file. Now if I want to redownload the license file from the license manger, it is not allowing me to do so. May I know how to resolve this issue?
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October 11, 2024 at 11:22 pm
Lito
Ansys EmployeeIf you are the licensing admin/ASC for your entitlements, you can generate and download a copy of your license file from the Ansys Licensing Portal.
- Log into the Ansys licensing portal
- Navigate to the Activate Entitlements section
- Select your Server – where the license is activated
- Generate – save the license file
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October 12, 2024 at 1:08 pm
Yong Zheng
SubscriberI am a student and I am using one of the products on a free trial. I have found the .lic file but now when trying to upload it on the License Manager, there is the error “No valid Increment lines were found in the license file”. May I know how to resolve this?
Additionally, is it possible to extend the free trial period because I will be using the software until the end of this month.
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October 12, 2024 at 4:05 am
Yong Zheng
SubscriberIgnore
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October 12, 2024 at 4:13 am
Yong Zheng
SubscriberIgnore
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October 15, 2024 at 10:42 pm
Lito
Ansys Employee@Yong Zheng,
The Lumerical trial license are only valid for 7 days. Trials are also for evaluation purposes and should not be used for research or teaching.
>>How to request an evaluation license from the Ansys Optics Launcher – Ansys OpticsPlease contact your Ansys Account Manager or Contact our Sales Department to purchase an Academic Lumerical Research or Teaching license.
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