Learning Forum

[aidanweeks95]

Hello all,       I've just downloaded Ansys 19.2 student version on my home computer for university work. But as I try to open Mechanical APDL/Product Launcher and most programs I come across "this is a fatal error, exiting." where Ansys can not connect to any license serves.   Please can anybody help with this?

[tsiriaks]

Hi aidanweeks95,

Could you attach the screenshot of the error message ?

If it's something similar to the issue here

/forum/forums/topic/licensing-issue-after-starting-spaceclaim/?order=all#comment-565b81f3-565b-494b-a041-a93f0159292d

you can try the resolutions described there.

Thank you,

Win

[aidanweeks95]

Hi
I will attach it now thanks

[tsiriaks]

Could be due to a similar cause to the issue here

/forum/forums/topic/licensing-issue-after-starting-spaceclaim/?order=all#comment-565b81f3-565b-494b-a041-a93f0159292d

Please try the resolutions there and let us know how it goes.

Thank you,

Win

[aidanweeks95]

When I search "%temp%.ansys" in windows I find 0 results. So that is unfortunately no good, anything else?

Aidan

[tsiriaks]

Check your username and computer name and make sure that they only have English letters.

Thanks,

Win

[aidanweeks95]

I had already done that! Still getting a license error

Aidan

[tsiriaks]

Open CMD Prompt, then issue the following command

set

capture the screenshot of the output and post it here.

Also, this "%temp%.ansys" is not the search from Windows File Explorer, it's the search box on Windows Taskbar (the one next to Windows Start Menu).

Thanks,

Win

[aidanweeks95]

Hi,  here is screenshot. And I did search the last bit on the Windows Taskbar

 

Aidan

[tsiriaks]

Try manually browse to

C:UsersaidanweeksAppDataLocalTemp.ansys

then look for the file that says 'demo..log' 

Open this file up and scroll to the bottom of the file and post the screenshot of it

Thanks,

Win