Learning Forum

[xuezhi]

I have one lic file and under that file, there are different INCREMENT, with only one customer number

it has already be installed on one PC and when I try to install on others , i failed to do so because of :Did not upload file - Error: The hostid in the license file is not a valid hostid for this license server machine.

Any solution to this ? or can i use on multiple computer?

 

Xuezhi 

[Mrunali Barde]

Hello Xuezhi, 

The licenses are encrypted using host details, we cannot edit the license file manually. 

You will have to regenerate/rehost the license file using new host details from the Ansys licensing portal --> Manage Activation tab.
Please refer to:

Wishes, 

Mrunali.

 

 

[xuezhi]

When I click in , it shows "Please contact your sales representative to request a machine change."

Now the sales representative is not very contactable, any other support we can have in Singapore?

Is there any other way to share the license , there are many increments in one license file and I believe I not fully use it. 

[Mrunali Barde]

Hello Xuezhi, 
Please expect to hear back from your sales representative soon. 

Feel free to reach out for more details or updates. 

Wishes, 

Mrunali.