Ansys client licensing software out of date issue for 2024 R1.1

- February 21, 2024 at 12:16 am
  
  charey
  Subscriber
  
  Greetings!
  
  We have some trouble with the 2024 R1.1 version even though we have installed the latest license manager. Here is the error message we had:
  Failed to set up Ansys license sharing. Your version of the Ansys license client software is out of date. Please refer to Licensing Error Messages in the Troubleshooting section of the ANSYS, Inc. Licensing Guide.
  The version of the license client 58465@DESKTOP-6MST0BD [Ansys Release 2023 R2] must be greater or equal to the client LUMERICAL_GUI version [Ansys Release 2024 R1].
  
  Note that the license manager is updated to the latest from the download website. Is there any way to solve this problem? Thank you!
  
  Best,
  Rui
- February 21, 2024 at 11:35 pm
  
  Lito
  Ansys Employee
  
  @charey,
  This is not an issue with the Ansys license manager on your license server.
  This is an issue with the Ansys client licensing application on the client machine. This happens when you open the older version of Lumerical on the client machine and then open the new version, 2024 R1 before the "ansycl.exe" application has been terminated/shutdown. Please refer to this KB for details on how to resolve the issue.
- February 21, 2024 at 11:39 pm
  
  charey
  Subscriber
  
  Thank you, Lito! Indeed this problem was solved today. I just restarted the laptop, directly open the 2024 R1.1 version and it worked.
  
  Best,
  Rui