Learning Forum

[hyun-sung.kwon]

I have installed the free trial of Discovery.

When I start the program, I came across to 'sign-in' issue

Your sign-in was blocked

  
Request Id:  257ded0f-fcc1-469a-b6f9-facfe6e95b06 

Correlation Id:  396ef320-59f2-412f-bdee-5b97c11e737d 

Timestamp:  2021-08-13T04:52:08.288Z 

App name: CPIM Service

App id: bb2a2e3a-c5e7-4f0a-88e0-8e01fd3fc1f4

IP address: 63.240.197.41

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered
 

 

Please guide me to solve this issue

[hyun-sung.kwon]

And also I have popup window

[Naresh Patre]

Hello HYUNSUNG KWON I have forwarded your request to the account team and will let you know their response. meanwhile, can you please check if you are able to activate your Named User (Subscription) license through command prompt? Please check out the below mentioned article which describes this workaround: Discovery Subscription License Sign-in Blocked. - Knowledge Base - Ansys Discovery Forum

[hyun-sung.kwon]

Naresh Patre 

Hello

With the information you gave me, I was able to activate the free license. but I found that only 17 day left for the fee trial.

I wonder if you can help me to reset this because I couldn't try this due to licensing issue until today.

 

Thanks

[Naresh Patre]

Hello HYUNSUNG KWON

Glad to know that the trial license is activated.

I have submitted a request for extending your trial license by 15 days and will let you know once it gets approved.