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Ansys Free Student Software

Ansys Free Student Software

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  3. Issue – installer stuck at 96%, at Configuring ANSYS Viewer

Issue – installer stuck at 96%, at Configuring ANSYS Viewer

    • February 14, 2020 at 6:10 am
      SSTan
      Subscriber

      I have tried download the latest student Ansys 2019 R3 but it kept hanging on 96%, where it's trying to configuring ANSYS Viewer for hours.



      I have actually try to install on both of my drivers (Drive C and Drive D) thinking it might be my driver issue. 


      but I found out that at Driver C my installation is "complete with error" where the file size is only 4GB 


      while Driver D kept on stuck at 96% but with a file size of 40GB. 


       


      I tried to uninstall both of them but they also stuck at 0%. 


       


      Please help ~ 


      Thanks 


      SSTAN

    • February 14, 2020 at 6:10 am
      SSTan
      Subscriber

      The detailed process log is as below : 

      >>>--------------------------------------->

      Start Installation: Fri Feb 14 16:48:51 2020

      Revision: 2019 R3

       

      Platform specifics:

      Windows

      Username of Installer: MSITanSo

      User Has Administrator Privileges

      C:UsersTanSoAppDataLocalTempans_install_tmp3344instcore.exe -usetempdir C:UsersTanSoAppDataLocalTempans_install_tmp3344 -launchdir C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64 -admin

      Initial mount directory:

      C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64

      Installation Directory:

      D:ANSYS Inc

       

      Windows x64

       

       

       

       

      Date verification complete...No conflicts found.

       

      The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.

      This may take a while ...

      Successfully copied prerequisites from media.

       

      You don't need to install any prerequisites.

       

      Reading the installation media contents - please wait.

       

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64framewrkWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64instcoretclCOMMON.TGZ ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64instcoretclWINX64.TGZ ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64commonWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64commoninstallWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configscommonWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cpythextWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cpythnewWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64turbogrdWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configstgWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cfxcomonWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64instutilINSTUTIL.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64instcoretclCOMMON.TGZ ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64instcoretclWINX64.TGZ ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64instcoretkCOMMON.TGZ ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64instcoretkWINX64.TGZ ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsclientlicensingWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configswbWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64sgchartsWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fwgfxWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addinsWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgwbWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64corewbWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cadscadaisolWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cadscadregistryWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64ekmWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgekmWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgminervaWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64meshingWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64blademodelerWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64apipsrvWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64designmodelerWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64syscplgWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cfxcomonWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64rsmWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgturbosysWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64secWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64ccmWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cadsacisparaWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64ansysWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64voxelWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsansysWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgansysWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64solverWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64aasWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64dataDATA.GZ ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64apdlAPDL.GZ ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64geomparaWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgmechWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64autodynWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgautodynWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cfxWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgcfxWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configscfxWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64postWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cfxcomonWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cffWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluentcWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluentsWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluentaWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluentuWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluentpWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluentmWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluent2dWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluent2ddpWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluent3dWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fluent3ddpWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgfluentWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsfluentWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64distcompWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgcfdpostWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64aviewWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsaviewWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64spaceclmWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsspaceclmWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64icemwbWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64electroWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64ecadxltrWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cadsspatialiopWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64cadsspatialWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64acpWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addinsacpWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsacpWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64hlphlpviewerHLPVIEWER.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configshelpWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64tpWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64tphdf5WINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64tpzlibWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64tpjreWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64chemkinWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configschemkinWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64forteWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64addincfgforteWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsforteWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64fensapWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsfensapWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64configsansconfigdllWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64studentWINX64.7z ...

      Extraction: C:UsersTanSoOneDriveDesktopANSYSACADEMICSTUDENT_2019R3_WINX64licenseWINX64.7z ...

      RSS is disabled

       

      Performing licensing configuration via the following command...

      "D:ANSYS IncShared Filesbinwinx64tclsh.exe" "D:ANSYS IncShared FilesLicensinglicadminscriptsLicAdminMain.itcl" -silentinstallclient -release "2019 R3" -lang en-us

       

      Licensing configuration has completed.

       

      Running D:ANSYS Incv195commonfilesconfigswinx64configAnsConfigCommon.exe

      Configuring ANSYS TurboGrid ...

       

      Running D:ANSYS Incv195commonfilesconfigswinx64configAnsConfigTG.exe

      Creating Start menu items for ANSYS client licensing ...

      Running D:ANSYS Incv195commonfilesconfigswinx64configAnsConfigWB.exe

      Running D:ANSYS Incv195FrameworkbinWin64Ans.DriverSetup.exe

      Failed to add/update profile.

      Running "D:ANSYS Incv195RSMbinAnsConfigRSM.exe" -encodingUTF8

       

      Configuring RSM...

       

       

       

      Configuring default RSM and ARC Port numbers for 2019 R3 ...

       

      Done!

       

       

       

      User has Administrator privileges

       

       

       

      ----------------------------------------------------------------------------------

       

      Creating Start Menu Shortcut for RSM 2019 R3 Configuration...

       

      Created Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve ManagerRSM Configuration 2019 R3.lnk

       

      Creating Start Menu Shortcut for RSM 2019 R3 Job Monitor...

       

      Created Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve ManagerRSM Job Monitoring 2019 R3.lnk

       

      Creating Start Menu Shortcut for RSM 2019 R3 Cluster Monitor...

       

      Created Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve ManagerRSM Cluster Monitoring 2019 R3.lnk

       

      Creating Start Menu Shortcut for ARC 2019 R3 Configuration...

       

      Created Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve ManagerARC Configuration 2019 R3.lnk

      Running D:ANSYS Incv195commonfilesconfigswinx64configAnsConfigANSYS.exe

       

       

      Adding write permissions for Users and Administrators group ...

      Running D:ANSYS Incv195commonfilesconfigswinx64configAnsConfigCFX.exe

      Configuring ANSYS Viewer ...

       

       

       

    • February 14, 2020 at 6:34 am
      SSTan
      Subscriber

      And when I uninstall, the software stuck at this 

      Reading the installation media contents - please wait.

       

      Extraction: D:ANSYS Incv195installerinstcoretclCOMMON.TGZ ...

      Extraction: D:ANSYS Incv195installerinstcoretclWINX64.TGZ ...

      Processing selections for uninstall ...

       

       

      Attempting to terminate running processes whose images will be removed ...

       

      Successfully unregistered DLLs...

       

      Running "D:ANSYS Incv195aisol..commonfilesCADbinwinx64Ans.CadInt.CADConfigurationUtility.exe" -unconfigure

       

       

       

      Log files is D:ANSYS Incv195CADConfigLogsLatestCADConfigurationMgr.log

       

      MessageLogger.logFilePath is D:ANSYS Incv195CADConfigLogsLatestCADConfigurationMgr.log

       

      ErrorLogger.errorFilePath is D:ANSYS Incv195CADConfigLogsCADConfigurationMgr.err

       

      Prerequisites ..... Unconfigure Success

      Running D:ANSYS Incv195commonfilesconfigswinx64unconfigAnsUnconfigCommon.exe

      Unconfiguring ANSYS TurboGrid ...

       

      Running D:ANSYS Incv195commonfilesconfigswinx64unconfigAnsUnconfigTG.exe

      Running D:ANSYS Incv195commonfilesconfigswinx64unconfigAnsUnconfigWB.exe

      Running "D:ANSYS Incv195RSMbinAnsUnconfigRSM.exe" -encodingUTF8

       

      User has Administrator privileges

       

      Unconfiguring RSM...

       

      Removing Start Menu Shortcut for RSM Configuration ...

       

      Deleted Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve ManagerRSM Configuration 2019 R3.lnk

       

      Removing Start Menu Shortcut for RSM Job Monitoring ...

       

      Deleted Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve ManagerRSM Job Monitoring 2019 R3.lnk

       

      Removing Start Menu Shortcut for RSM Cluster Monitoring ...

       

      Deleted Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve ManagerRSM Cluster Monitoring 2019 R3.lnk

       

      Removing Start Menu Shortcut for ARC Configuration ...

       

      Deleted Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve ManagerARC Configuration 2019 R3.lnk

       

      Deleted Shortcut Folder C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 2019 R3Remote Solve Manager

      Running D:ANSYS Incv195commonfilesconfigswinx64unconfigAnsUnconfigANSYS.exe

      Running D:ANSYS Incv195commonfilesconfigswinx64unconfigAnsUnconfigCFX.exe

      Unconfiguring ANSYS Viewer ...

       

       

    • April 9, 2020 at 2:47 pm
      joanro4
      Subscriber

      Did you fix this?

      I have the same exact problem and i don't have any clue on what to do...

    • October 12, 2021 at 2:30 pm
      Sean Bradley
      Ansys Employee
      .

      Were you ever able to fix this issue?

      .
Viewing 4 reply threads
  • The topic ‘Issue – installer stuck at 96%, at Configuring ANSYS Viewer’ is closed to new replies.
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