Learning Forum

[Avrok Ghosh]

I had a licensing issue a couple of days ago which made mechanical and spaceclaim to not open. I did a complete uninstall of ANSYS workbench 2023 and the license manager application. I reinstalled the license manager and added my license file which was successful. However I downloaded the structures package again and ran the setup file. The installation was successful and i had selected all the products to be installed on my computer. However when i run workbench now, not all component systems are showing. I need static structural as a system which is not available to me. I have attached the picture. The options are there in toolbox customisation, but am not able to insert them into the workspace.

[Rajeshwari Jadhav]

Hi Avrok,

Can you please provide me with a screenshot of the license server (click on Test) and features in use?

Also while launching the workbench is there any error pop-up?

[Avrok Ghosh]

No error pop up while launching workbench, but it is taking a long time

[Ashish Khemka]

Hi Rajeshwari,

It looks it looks Avrok has created another post. Please see if the information here is useful or not: Component systems not showing in workbench 2023 (ansys.com)

Regards,

Ashish Khemka

[Rajeshwari Jadhav]

Hi Avrok,

If License Manager is installed locally, then please mention localhost in Ansys Licensing Setting utility, click test and save it.

[Avrok Ghosh]

Putting localhost is still showing this error, should i still save it?

[Rajeshwari Jadhav]

Hi Avrok,

Don't save it, still an error. Is the license manager and application on the same machine?

[Avrok Ghosh]

Yes they're both on my laptop

[Rajeshwari Jadhav]

Are you able to ping or telnet your server, in the command prompt try using cmd “ping servername” and “telnet servername 1055”?

 To ON telnet service go to start and search “Turn Windows feature on or off” check box “Telnet Client” and click ok.

 Go to the start menu, open the command prompt, and run the below-mentioned commands:

1. ping servername                           

type this command and send the screenshot of the output.

2. telnet servername portnumber

A blank screen will confirm that you are connected, if you get any other output, please provide a screenshot of the same.

[Avrok Ghosh]

[Rajeshwari Jadhav]

Hi Avrok,

Go to path C:\Program Files\ANSYS Inc\Shared Files\licensing\license_files (by deafult) open ansyslmd.ini file and instead of servername mention localhost. Restart the license manager once you do it. Launch the Ansys Licensing Settings Utility and mention localhost over there and save it. (run as admin)

[Avrok Ghosh]

I changed the name to localhost in ansyslmd.ini file and the license settings utility but im still getting this when im clicking on test

[Rajeshwari Jadhav]

Try IP address instead of localhost

 

[Avrok Ghosh]

Changed from localhost to IP address in both the ansyslmd.ini and license settings page, but still getting an error

[Rajeshwari Jadhav]

mention 127.0.0.1 instead

 

[Avrok Ghosh]

 

sorry about that, i put my IP address wrong, but even after correctl putting that i got the same error. Then i tried putting 127.0.0.1 instead and still got the same error. Could this be a license issue?