Learning Forum

[Han-yu]

 Hi:

I install the Ansys analysis tool, however, I faced some issue running the tool.

The error message shows as below:

“Unable to locate or start COM engine on 'Local Machine' : no response from COM engine, timed out”

Could you teach me how to fix this issue?

Thank you very much.

 

[tsiriaks]

Are you using VPN ?

Do you connect to your university network directly (LAN) or Wi-Fi ? LAN/Ethernet is recommended and make sure you don't have Wi-Fi on when connecting to LAN.

Lastly, please try temporarily turning off Firewall and anti-virus on the machine to see if this is the cause of the issue. If so, turn it back on but find a way to exclude ANSYS (HFSS) from being blocked.

Thanks,

Win

[Han-yu]

Hi Tsiriaks:

No, I use desktop and Ethernet.

And I turned off my anti-virus but it still shows the same issue.

Thank you.

[tsiriaks]

What about Windows Defender Firewall and Virus Protection ?

Also, from CMD Prompt, issue the following commands and post the screenshot of the output here

ping %computername% -4

ping localhost -4

Thanks,

Win

[Han-yu]

Hi:

I installed McAfee antivirus, I turned it off but the HFSS still not working.

And the commands shown in the following image.

[tsiriaks]

When you turn it off, by default Windows runs Windows Defender (Firewall and Virus protection) , please check this.

The output of your CMD Prompt looks good. Also try the command

set

and post the output of this too.

Thanks,

Win

[Han-yu]

Hi:

The results show the following image.

C:UsersHan-Yu>set

ADSK_CLM_WPAD_PROXY_CHECK=FALSE

ALLUSERSPROFILE=C:ProgramData

ANSYS160_DIR=E:WorkbenchANSYS Incv160ANSYS

ANSYS191_DIR=E:AnsysHFSS2019ANSYS Incv191ANSYS

ANSYS_SYSDIR=winx64

ANSYS_SYSDIR32=win32

ANS_OLD_ATTACH=1

APPDATA=C:UsersHan-YuAppDataRoaming

asl.log=Destination=file

AWP_LOCALE160=en-us

AWP_LOCALE191=en-us

AWP_ROOT160=E:WorkbenchANSYS Incv160

AWP_ROOT191=E:AnsysHFSS2019ANSYS Incv191

AWRD_LICENSE_FILE=C:UsersHan-YuDocumentsAWR Linceseawrd.awrlic

CADOE_DOCDIR160=E:WorkbenchANSYS Incv160CommonFileshelpen-ussolviewer

CADOE_LIBDIR160=E:WorkbenchANSYS Incv160CommonFilesLanguageen-us

CADOE_LIBDIR191=E:AnsysHFSS2019ANSYS Incv191CommonFilesLanguageen-us

CommonProgramFiles=C:Program FilesCommon Files

CommonProgramFiles(x86)=C:Program Files (x86)Common Files

CommonProgramW6432=C:Program FilesCommon Files

COMPUTERNAME=DESKTOP-97RJ7I5

ComSpec=C:WINDOWSsystem32cmd.exe

DriverData=C:WindowsSystem32DriversDriverData

FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer

FPS_BROWSER_USER_PROFILE_STRING=Default

HOMEDRIVE=C:

HOMEPATH=UsersHan-Yu

ICEMCFD_ROOT191=E:AnsysHFSS2019ANSYS Incv191icemcfd

ICEMCFD_SYSDIR=win64_amd

INTEL_LICENSE_FILE=C:Program Files (x86)Common FilesIntelLicenses

I_MPI_ROOT=C:Program Files (x86)IntelSWToolscompilers_and_libraries_2016.2.180windowsmpi

LOCALAPPDATA=C:UsersHan-YuAppDataLocal

LOGONSERVER=\DESKTOP-97RJ7I5

LSTC_LICENSE=ANSYS

NUMBER_OF_PROCESSORS=8

OneDrive=C:UsersHan-YuOneDrive

OnlineServices=Online Services

OS=Windows_NT

Path=C:Program Files (x86)NVIDIA CorporationPhysXCommon;C:Program Files (x86)InteliCLS Client;C:Program Files (x86)IntelSWToolscompilers_and_libraries_2016.2.180windowsmpiintel64bin;C:Program FilesInteliCLS Client;C:windowssystem32;C:windows;C:windowsSystem32Wbem;C:windowsSystem32WindowsPowerShellv1.0;C:WINDOWSsystem32;C:WINDOWS;C:WINDOWSSystem32Wbem;C:WINDOWSSystem32WindowsPowerShellv1.0;C:Program FilesMicrosoft SQL Server130ToolsBinn;C:Program FilesMicrosoft SQL ServerClient SDKODBC110Tools

[tsiriaks]

Please confirm the status of these two: Windows Defender (Firewall and Virus protection)

Try reorder your Path environment variable so that these

C:windowssystem32;C:windows;C:windowsSystem32Wbem

are in front of other entries (values)