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Help, I can’t use ansys tools since I upgraded to Ansys 2024R2

- October 2, 2024 at 5:31 am
  
  Miguel01010Angel
  Subscriber
- October 3, 2024 at 2:38 pm
  
  Mrunali Barde
  Ansys Employee
  
  Hello Miguel,
  
  Can you please go to the 'C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\licensing' and check if there is 'ansyslmd.ini' file.
  If so, delete it and try launching Workbench again.
  
  Wishes,
  Mrunali.
  - October 4, 2024 at 12:22 am
    Miguel01010Angel
    Subscriber
    Hello, thank you for responding so quickly. I did what you told me and there is no file with that name. What should I do now?
  - October 7, 2024 at 12:57 am
    
    Miguel01010Angel
    Subscriber
    
    Hello, sorry if I'm pushy but I really need to know how to solve this problem. Greetings
- October 9, 2024 at 10:40 am
  Mrunali Barde
  Ansys Employee
  Hello Miguel,
  Can you please try the below suggestion and let me know?
  1. Rename ‘ %temp%\.ansys’ to ‘‘ %temp%\.ansys.old’
  2. Rename ‘AppData\Roaming\Ansys’ to ‘AppData\Roaming\Ansys.old’
  3. Rename ‘Documents\Ansoft’ to ‘Documents\Ansoft.old’ (if any)
  Once done, try launching Ansys application again.
  I hope this helps,
  Mrunali.
  - October 21, 2024 at 4:55 pm
    Miguel01010Angel
    Subscriber
    Hello, thank you for responding, I followed the steps you indicated and what happened was that now the workbrench tools section no longer appears. Well I thought that uninstalling and reinstalling the ansys software would solve the problem but the same message still appears. What do you recommend I do now? greetings

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