Installation and Licensing

Installation and Licensing

Q&A around getting started with Ansys software

Getting a 404 error when trying to sign in to installer via ansys ID

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    • Aaron Ziegler
      Subscriber

      Hello,

      After accepting the agreement, I try to sign in and it opens a page that always gives a 404 error. I'm unsure why.

      thank you for the help

    • Rajeshwari Jadhav
      Ansys Employee

      Hi Aaron,

      Please make sure you are running the installer as an admin.
      It looks like the default TCP port 8080 is probably being used by another service/blocked somehow on your network.  If you are able to identify a port number that is not reserved by any other application running on your network, you can direct the installer to use that port number for logging in.  For example, if the you have TCP port 50000 open on your  network, you could use the following command line to login by communicating over that port:

      "AnsysInstaller.exe" -login_port 50000

      orelse you can use primary packages to download.

    • Rajeshwari Jadhav
      Ansys Employee

      Hi Aaron,

      Please make sure you are running the installer as an admin.
      It looks like the default TCP port 8080 is probably being used by another service/blocked somehow on your network.  If you are able to identify a port number that is not reserved by any other application running on your network, you can direct the installer to use that port number for logging in.  For example, if the you have TCP port 50000 open on your  network, you could use the following command line to login by communicating over that port:

      "AnsysInstaller.exe" -login_port 50000

      orelse you can use primary packages to download.

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