Exel Add-in inactive

- December 28, 2021 at 11:31 am
  
  Alexander Faller
  Subscriber
  
  Hi Support Team
  
  After trying out the trial version of SpaceClaim I purchased the software a few days ago. I uninstalled the trial version and installed the version provided from this web page.
  
  Now I have an issue with the excel add-in. As you can see at the screenshots attached the excel-add-in is shown as inactive. In the ribbon tab menue there is no excel mark to check.
  
  This is strange, because with the trial version this function was available.
  
  Yesterday I uninstalled SpaceClaim and reinstalled it, but there is no difference.
  
  The same thing appears on my second PC. I downloaded the latest version from this Ansys site (Discovery Downloads - Knowledge Base - Ansys Discovery Forum), but the Excel-add-in is marked as inactive also.
  
  The installed version on both mashines is: (2021.2.0.06011) (Lizenz-ID: ANSYS-Subscription).
  
  OS is Windows 10 pro and for the second PC Windows 11 pro.
  
  At the moment I do not have any idea what’s going wrong – do you have any idea how to fix this issue?
  
  Best regards
  
  Alex
- December 28, 2021 at 12:00 pm
  
  Devendra Badgujar
  Forum Moderator
  
  Hello Alexander Faller
  
  Let me check and get back to you on this.
- December 28, 2021 at 12:36 pm
  
  Devendra Badgujar
  Forum Moderator
  
  Hello Alexander Faller
  
  SpaceClaim must be restarted before the updated settings will be applied. Please try restarting SpaceClaim after you update the excel add-in and you should be able to see the excel in the ribbons tab.
  
  Let me know if the issue still persists after doing this.
  - December 28, 2021 at 1:07 pm
    
    Alexander Faller
    Subscriber
    
    Hello Devendra Badgujar
    
    unfortunately this makes no change. I also tried out to reset all user settings and also to change from German language version to english - so the issue still persists.
- December 28, 2021 at 1:46 pm
  
  Devendra Badgujar
  Forum Moderator
  
  Hello Alexander Faller
  
  Can you please specify which version of Excel you are using?
  
  Can you please try using the newer versions of Excel ?
  
  Also, make sure antivirus has been turned off.
  - December 28, 2021 at 4:14 pm
    
    Alexander Faller
    Subscriber
    
    Hello Devendra Badgujar
    
    thank you very much for your kind support - I just updated to the latest version of MS office - now all works fine :-)!
    
    I will mark the request as answered.
    
    Best regards
    
    Alex