Learning Forum

[contact]

Hi Support Team

After trying out the trial version of SpaceClaim I purchased the software a few days ago. I uninstalled the trial version and installed the version provided from this web page.

Now I have an issue with the excel add-in. As you can see at the screenshots attached the excel-add-in is shown as inactive. In the ribbon tab menue there is no excel mark to check. 

This is strange, because with the trial version this function was available.

Yesterday I uninstalled SpaceClaim and reinstalled it, but there is no difference.

The same thing appears on my second PC. I downloaded the latest version from this Ansys site (Discovery Downloads - Knowledge Base - Ansys Discovery Forum), but the Excel-add-in is marked as inactive also.

The installed version on both mashines is: (2021.2.0.06011) (Lizenz-ID: ANSYS-Subscription).

OS is Windows 10 pro and for the second PC Windows 11 pro.

At the moment I do not have any idea what’s going wrong – do you have any idea how to fix this issue?

 

Best regards

Alex

[Devendra Badgujar]

Hello Alexander Faller

Let me check and get back to you on this.

[Devendra Badgujar]

Hello Alexander Faller

SpaceClaim must be restarted before the updated settings will be applied. Please try restarting SpaceClaim after you update the excel add-in and you should be able to see the excel in the ribbons tab.

Let me know if the issue still persists after doing this.

[contact]

Hello Devendra Badgujar 

unfortunately this makes no change. I also tried out to reset all user settings and also to change from German language version to english - so the issue still persists.

[Devendra Badgujar]

Hello Alexander Faller

Can you please specify which version of Excel you are using?

Can you please try using the newer versions of Excel ?

Also, make sure antivirus has been turned off.

[contact]

Hello Devendra Badgujar 

thank you very much for your kind support - I just updated to the latest version of MS office - now all works fine :-)!

I will mark the request as answered.

Best regards

Alex