Learning Forum

[Devayani Balkrishnan]

The error is as follows:

An unexpected error has occurred: Root element is missing.
System.Xml.XmlException: Root element is missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
   at Ansys.Core.Addins.AddinConfigReader.ReadConfigFilesFromAddinsConfiguration()
   at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings)

I've tried changing my region and reinstalling but the issue is not resolved. 

[George Karnos]

Try to clear the AppData folder and see if it helps. Following is the process-
1. Exit ANSYS
2. from Start > Run
3. Enter %APPDATA%
4. A folder explorer window will open
5. Open the Ansys folder rename the v232 folder to v232_old
6. Launch ANSYS again