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Error while trying to run Workbench 2023 R2 Student Version

- October 22, 2023 at 6:22 am
  
  Devayani Balkrishnan
  Subscriber
  
  The error is as follows:
  An unexpected error has occurred: Root element is missing.
  System.Xml.XmlException: Root element is missing.
  at System.Xml.XmlTextReaderImpl.Throw(Exception e)
  at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
  at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
  at System.Xml.XmlDocument.Load(XmlReader reader)
  at System.Xml.XmlDocument.Load(String filename)
  at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
  at Ansys.Core.Addins.AddinConfigReader.ReadConfigFilesFromAddinsConfiguration()
  at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings)
  
  I've tried changing my region and reinstalling but the issue is not resolved.
- October 23, 2023 at 4:15 pm
  
  George Karnos
  Ansys Employee
  
  Try to clear the AppData folder and see if it helps. Following is the process-
  1. Exit ANSYS
  2. from Start > Run
  3. Enter %APPDATA%
  4. A folder explorer window will open
  5. Open the Ansys folder rename the v232 folder to v232_old
  6. Launch ANSYS again

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