We’re putting the final touches on our new badges platform. Badge issuance remains temporarily paused, but all completions are being recorded and will be fulfilled once the platform is live. Thank you for your patience.

Ansys Innovation Space

FREE STUDENT SOFTWARE

Error while trying to run Workbench 2023 R2 Student Version

- October 22, 2023 at 6:22 am
  
  Devayani Balkrishnan
  Subscriber
  
  The error is as follows:
  An unexpected error has occurred: Root element is missing.
  System.Xml.XmlException: Root element is missing.
  at System.Xml.XmlTextReaderImpl.Throw(Exception e)
  at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
  at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
  at System.Xml.XmlDocument.Load(XmlReader reader)
  at System.Xml.XmlDocument.Load(String filename)
  at Ansys.Core.Addins.AddinConfigReader.ReadConfigFile(String file)
  at Ansys.Core.Addins.AddinConfigReader.ReadConfigFilesFromAddinsConfiguration()
  at Ans.Program.Runtime.LoadAddins(RuntimeSettings settings)
  
  I've tried changing my region and reinstalling but the issue is not resolved.
- October 23, 2023 at 4:15 pm
  
  George Karnos
  Ansys Employee
  
  Try to clear the AppData folder and see if it helps. Following is the process-
  1. Exit ANSYS
  2. from Start > Run
  3. Enter %APPDATA%
  4. A folder explorer window will open
  5. Open the Ansys folder rename the v232 folder to v232_old
  6. Launch ANSYS again

Viewing 1 reply thread

The topic ‘Error while trying to run Workbench 2023 R2 Student Version’ is closed to new replies.

Ansys Assistant

Hey there, you are quite inquisitive!
You have hit your hourly question limit.
Please retry after '10' minutes.
For questions, please reach out to ansyslearn@ansys.com.

RETRY

Are you sure you want to leave? The window will be closed.

OK