Learning Forum

[joshua.clinger.ctr]

 

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Hi, I tried installing the License Manager on my License server and these are the errors and messages that I received when attempting to do.  The are in the attachments.  Any help would be great! Thank you

[joshua.clinger.ctr]

Also received this message.  Error: The following required file does not exist:

C:Program FilesAnsys IncShared FilesLicensingwinx64ansysli_server.exe

[Naresh Patre]

Hello Matt Madore

Can you please assist with this installation issue?

[ANSYS_MMadore]

Joshua can you try to manually stop and remove "FlexLM for Ansoft". You can attempt this from the Windows Control Panel Add/Remove Programs. Having this installed will prevent the ANSYS License Manager installation.

 

You can also try running these commands from an Administrator command prompt.

sc stop "FLEXlm for Ansoft"

sc delete "FLEXlm for Ansoft"

 

Once done, please try reinstalling the ANSYS License Manager.

[joshua.clinger.ctr]

That makes sense.  But I do have licenses running through FLEXlm for Ansoft.  If I do remove that program, is there a way that I can get that back without losing my licenses?

Thank you

[joshua.clinger.ctr]

Matt Madore That makes sense.  But I do have licenses running through FLEXlm for Ansoft.  If I do remove that program, is there a way that I can get that back without losing my licenses?

Thank you

[ANSYS_MMadore]

Joshua Any license you may have under FLEXlm for Ansoft should run under the ANSYS License Manager using the common vendor daemon. You can install them under the ANSYS License Management Center.

[joshua.clinger.ctr]

Good Day, Matt Madore I did remove all tracing of "FLEXlm for Ansoft," and now I am receiving this error.  I feel like I am get closer than I was before but I wanted to reach out to the expert about doing this correctly because I want to get it right without myself making a mistake. Thank you  

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[ANSYS_MMadore]

Did you go to the ANSYS License Management Center to install the license file?

[joshua.clinger.ctr]

Matt Madore you can do that before actually completing the install of the ANSYS License Manager?

[ANSYS_MMadore]

No, but because you had a previous failed install it sees the new install as an "update" so looks for an existing license by default.  Typically you would not see this message for a first time installation.

[joshua.clinger.ctr]

Matt Madore now I am running into an issue where the "FLEXnet Licensing" is not running.  It looks like it has something to with the TCP 1055 port but after looking over a few things, I did not notice any issue.  Maybe you can catch them.  By the way the name of the PC I doing this on is FLEX-PC. Thank you  

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[ANSYS_MMadore]

Please try rebooting the machine.

[joshua.clinger.ctr]

I did reboot the entire machine and now I am getting different error message with "Licensing Interconnect and not running."  When it says kill them, it doesn't mean delete them does it?

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[joshua.clinger.ctr]

Matt Madore It can't mean within the Task Manager, because they are not running as processes.

[ANSYS_MMadore]

Please provide the contents of the ansysli_server.log and license.log files from C:Program FilesAnsys IncShared FilesLicensing.

[joshua.clinger.ctr]

Matt Madore here it is.

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[ANSYS_MMadore]

 Please check the FLEXlm log file C:Program FilesANSYS IncShared FilesLicensinglicense.log

[joshua.clinger.ctr]

Matt Madore here is that log.

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[ANSYS_MMadore]

There appears to be an issue with the license file. The message would indicate the hostid of the file may have been changed. That results in: Invalid license key (inconsistent authentication code). I'm going to reach out using our alternative discovery support for further information.

[joshua.clinger.ctr]

Matt Madore here are some screens of some things involving what the hostid of the machine is, and the actual license file with the hostid in it.    

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[ANSYS_MMadore]

Please follow these steps for gathering the server side diagnostics.

1. Launch ANSYS License Management Center

1.1 For Windows: Click Start>All Programs>ANSYS, Inc. License Manager> ANSYS License Management Center or copy and paste this http://localhost:1084/ to any web browser

1.2 For Linux: Run the start_lmcenter script in ansys_Inc/shared_files/licensing/ directory

2. Click Gather Diagnostic Information

3. Click SAVE TO FILE, the diagnostic folder will be created in the same directory as the “Download Location” set for the web browser that is used to open ANSYS License Management Center. If the web browser displays options between save and open, please save the file.