Learning Forum

[Zeyang Jiang]

I am attempting to generate a 3D ROM, but I am facing the following error during the update of the ROM Builder component:

Update failure for 3D ROM in ROM Builder component. A call to the COM component returned the error HRESULT E_FAIL.

I have tried the following steps, but the problem persists:

1. Ensured that I have sufficient permissions to access and modify files and settings related to ANSYS.
2. Attempted to re-register the relevant COM components.
3. Updated ANSYS to the latest version.

I am experiencing this issue on Windows 11, but not on Windows 10. Has anyone else encountered a similar issue? Are there any other solutions or suggestions?

[George Karnos]

Hello,

Suggest to check/reinstall reprequisites.

Product & CAD Configuration Manager and select Check for Required Prerequisites or Install Required Prerequisites.

You can also install them manually from under the root \prereq directory of the media/download package