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Discuss installation & licensing of our Ansys Teaching and Research products

Error &z.exe not found during installation

    • victorafolabi21
      Subscriber

      Hello. I have tried to install Ansys Student 2024 R2 multiple times, and each time it always gives the same error. The installation gets stuck at 8% and doesn't progress for over 6 hours, then it suddenly speeds up to 100% with an error log. 

      I share an error log from a previous post i found because it's similar to the one i got but deleted before my current installation attempt (i'm currently in the middle of another 6-hours long one)

      >>>--------------------------------------->
      Ansys installation: Mon Mar 13 19:01:24 2023
      Revision: 2023 R1
       
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\corewb\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\meshing\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\apipsrv\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\syscplg\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\mechsrvplg\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\dpf\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\dpf\plugins_autodyn\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\rsm\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\icemwb\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\acispara\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\sec\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\disco_overlay_resources\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\configs\disco\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\ccm\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\blademodeler\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\fusion\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\configs\spaceclm\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\ecadxltr\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\spatialiop\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\addins\granta_gateway\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\addins\granta_selector\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cff\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\fluenta\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\fluentc\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\fluentm\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\fluents\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\fluentp\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\fluent3ddp\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\tp\jquery\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\tp\qt\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\tp\hdf5\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\tp\zlib\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\ansys\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\addprintgeometry\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\configs\ansys\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\solver\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error decompressing file:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error decompressing file:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\python_site_mapdl\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\addincfg\mech\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\dpf\plugins_composites\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\aas\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cfxcomon\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\additive_cl\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\matcal\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\acad\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\datakit\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\osm\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\geomproe\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\pe\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\ai\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\geomunig\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\nx\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\se\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\cads\sw\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\student\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\license\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error extracting C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\configs\clientlicensing\WINX64.7z:
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip\7z.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 2
         ###### Error #######
         Error executing configuration script 'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\config\AnsConfigClientLicensing.tcl'
         'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\tcl\bin\winx64\tclsh.exe' terminated after 1 attempts with the following error(s): 
         Unknown error
         Exit Code: 1
         couldn't execute "C:\Users\j\Downloads\ANSYSACADEMICSTUDENT_2023R1_WINX64\ANSYS Inc\ANSYS Student\v231\commonfiles\configs\winx64\config\AnsConfigClientLicensing.exe": no such file or directory
         while executing
         "exec $cmdPath"
         invoked from within
         "if { $config == 1 || $unconfig == 1 } {
        set ANSYSLIC_PLATFORM winx64
        set config_dir "$installDir\\v$revn\\commonfiles\\configs\\$ANSYSLIC_PLATFO..."
         (file "C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\config\AnsConfigClientLicensing.tcl" line 21)
      >>>--------------------------------------->

      It seems the setup can't detect the 7z.exe and dll files. Here are things i tried:

      1. I confirmed that the 7z.exe and dll files were in the "util " folder in the extracted folder. 
      2. I want to state that I extracted the folder from the downloaded zip file before running "setup.exe."
      3. I have tried copying the 7z.exe file to my 'C:\Users\j\AppData\Local\Temp\ans_install_tmp2100\7zip' folder. It didn't solve it.
      4. I have tried completely uninstalling previously installed Ansys software and deleting their folders before each new attempt, to no avail.

       

    • George Karnos
      Ansys Employee

      Hi, 

      A couple thoughts:

      When runnning setup.exe, did you right-click on it and choose: run as administrator

      Check that virus protection software is not blocking the installation.

      Best,
      George Karnos

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