Learning Forum

[Ariana Desai]

Hello~

I've done everything to my knowledge that is possible to fix this error, including restarting the workbench application & my computer and allowing ANSYS apps through my firewall however I still am not seeing any tools in this space. Is there anything else I can try? Or is this definitely a licensing issue? 

I'm not sure who to contact either! I've attached pictures below.

[VJ]

Hi Ariana,

Are you pointed to a license server for licenses? Do you get any error pop up while launching Workbench? 

[Ariana Desai]

I ran the license manager + was able to upload a license file without problems. I think my machine is registered as a license server. I don't get any error pop ups at all.

[VJ]

Can you share the screenshot of the first three lines in your license file?

Can you share the screenshot of the entry in the Ansys License Settings?

[Ariana Desai]

[VJ]

What licenses do you have? Are you able to go to START and run SpaceClaim without errors?

Go to START > ANSYS Licensing Settings 2023r1 > Features in Use. Post the output. 

 

[Ariana Desai]

The " Getting Servers..." page never actually loaded.

[Ariana Desai]

[VJ]

Click License Servers and input your computer hostname DESKTOP-6H4H9CA and save it. then try features in use to see if it fetches any information. 

[Ariana Desai]

Do you mean this?

Where do I input the information? Does the hostname go into "server", what goes into port?

 

[VJ]

You're right. Port will be 1055 and server 1 will be the hostname. then save it and try again.

[Ariana Desai]

Okay I am trying it now!

[Ariana Desai]

 

There is a green checkmark now but still this error.

[VJ]

can you try launching the Licensing Settings as administrator and then input the server info?

[Ariana Desai]

Thank you! This works!

[VJ]

Awesome! if everything works, please click the 'Mark as answered' button to close this thread. :)

[Ariana Desai]

The web portal shows my server as being added.