General Mechanical

General Mechanical

Topics related to Mechanical Enterprise, Motion, Additive Print and more.

AnsysWBU.exe encountered a problem. A diagnostic file has been written

    • Surendrasg1
      Subscriber

      I have suffered from this problem. Please suggest me. I am using Ansys 19.1 in windows 10 64 bit

    • Rob
      Forum Moderator

      Please can you post more details?  What were you doing when you got the error? Remember to post images into the text window: staff can't open attachments. 

    • Surendrasg1
      Subscriber

      After something change in Design Modeler, the Model Tab is not easily open due to difficulty in file attachment. And got the message like this as IMessage from Ansys have attached here. If i open and close frequently around 10/12 times , the updated geometry is attached.

    • Surendrasg1
      Subscriber


      I got this type of message while opening Model Tab. This message was send during file attachment after change some geometry feature in Design Modeler and then opening Model tab. Kindly request for your assistance 

    • Rob
      Forum Moderator

      OK, so the problem could be in the geometry: what does it look like?  It's also possible to corrupt the workflows, if that's happened drag another workflow into Workbench and connect the geometry from the first to the second. 

    • Surendrasg1
      Subscriber

      No, No. Geometry is modified from previous but OK . You can see it in screen shots. Problem in attaching the modified geometry attachment. Remember that I have both version of 2019  R1 and 2019 R2.


       



    • Rob
      Forum Moderator

      OK, open DesignModeler and check the geometry: what changed? 

    • Surendrasg1
      Subscriber

      During analysis, sometimes it is necessary to change in geometry. I have change in geometry in Design Modeler. It is now checked (OK). But while opening the Model,  the problem is encountered in attachment of geometry. You can see the screen shots. 

    • Rob
      Forum Moderator

      Right, so what happens if you connect to a new workflow Model? Knowing what changed is also useful, have you gained/lost any named selections, faces or volumes? 

    • Surendrasg1
      Subscriber

      Now i am doing it by closing Ansys, then re-open it again and again around 10/12 times. It takes around half to one hour. I want refreshing revised geometry without any problem.

    • Rob
      Forum Moderator

      And what about when you connect to a new Model component? 

    • Trisham
      Subscriber


      It is showing me this error, I cant do any type of analysis in ansys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Trisham
      Subscriber

    • Surendrasg1
      Subscriber

      Thank you for Reply. I am also suffering from it.

    • daanush
      Subscriber
      i got the same error. i tried what ever i could from the web ,still not resolved.nn
    • azhari
      Subscriber

      Is this problem solved? I encounter the very same problem right now. Pls help.

    • Nanda Veralla
      Ansys Employee

      Hello azhari,

      Did you try resetting app data? Which version are you using? Can you follow below instructions.

      For example if you have 23R1 installed:

      1. Go to the Start Menu and open %temp% folder. Search for ‘.ansys’ folder and rename it to ‘.ansys.old’  
      2. Type %appdata% in the address bar.
      3. Locate the Ansys folder --> select version (V231) and rename it to V231.old
      4. Then launch the application.

      Regards,

      Nanda.

      Guidelines for Posting on Ansys Learning Forum

      How to access ANSYS help links

       

       

       

    • azhari
      Subscriber

      Yes I have tried all above instructions.

      I am using 2023R1 student version.

      Before for version 19.2 to 2021, there was no issue.

      The issue started from 2022 version until now.

      I am using a laptop with Intel Graphic Cards + NVIDIA 1050Ti.

      Your help is very much awaited.

      Best regards

       

    • George Karnos
      Ansys Employee

      Please ensure you are using the latest graphics driver for the nVidia card and that the nVidia card is

      set to the primary card to be used for the Program.

    • azhari
      Subscriber

      The driver is updated. I have also disabled the intel graphics card. The problem persists.

      • azhari
        Subscriber

        No solution for this problem?

        I cannot disable the Intel Graphics card from BIOS (Lenovo laptop doesn't have that option).
        I have tried disabling the intel graphics card in windows system, but the problem exists.

        Previously there was no problem in version 19.2 until 2021.

        Is there any solution instead of buying a new laptop?

    • okiwilldoit
      Subscriber

      It quite frustrating that I have been searching for the "Proper Solution" for this issue, I even made a list of solution provied on this platform to figure out how to fix this issue. Unfortunately, all I have done is still in vain. The issue still around, and the similar post keep popping up.

      I am a trial user, with this result, How do I convience my organisation to use the software...?

      For those "Ansys Employee":
      1.Chnage the name of the vxxx folder to vxxx.old in %appdata%\Ansys is not working.
      2.Chagne the name of the ANSYS to ANSYS.old in %appdata% is not working.

    • Michelle Cuatlapantzi Gonzalez
      Subscriber

      I had the same problem and I think I solved it.

      1. In Mechanical, go to File > Options, a window will open. 
      2. On the left side, choose "Analysis settings and solution", scroll down and in the section Analysis data management > Scratch solver files directory, check if you have a files path.
      3. If you don't have a files path, choose one.
      • Jozsef Garab
        Subscriber

        Thank you. It solved my issue as well.

    • Jasmin Dizdarević
      Subscriber

      Hi. I have also this problem AnsysWBU.exe. I tried all the fixes, but it doesn't work. I reinstalled Ansys, and again when I clicked "Solve" in Static Structural this error was shown. Please help me. I use Ansys Student version 23R2 and I need the correct software for my College. Where can I upload my dump file? Also, there is a screenshot of the error. What can I do? 

      • Michelle Cuatlapantzi Gonzalez
        Subscriber

        Personally, this worked for me:

        1. In Mechanical, go to File > Options, a window will open. 

        2. On the left side, choose "Analysis settings and solution", scroll down and in the section Analysis data management > Scratch solver files directory, check if you have a files path.

        3. If you don't have a files path, choose one.
    • Jeongwon Kim
      Subscriber

       

      Same issue here.  I've tried

      1) reinstalling (reinstalled for both 23r2 (my current version) and older version)

      2) adding system variable

      3) resetting the appdata, renaming %temp% and %appdata% folder

      4) updating the graphic card driver

      5) finding the libiomp5md.dll or similar files in system32 and renaming it

      6) setting the available cores(4) to 2 in the program

       

      Starting to get seriously annoyed by now tbh. Is there any PROPER solution? So far, I've haven't seen any helpful method.

      • Michelle Cuatlapantzi Gonzalez
        Subscriber

        Have you tried this?

        1. In Mechanical, go to File > Options, a window will open. 
        2. On the left side, choose “Analysis settings and solution”, scroll down and in the section Analysis data management > Scratch solver files directory, check if you have a files path.
        3. Choose one, If you don’t have.
        • Jeongwon Kim
          Subscriber

          Do you mean by "options window" that can be access by Tools -> options at top above tab? I can't see any option window at file tab.(2023R2)

          And I can't find "analysis setting and solution" nor "analysis data management" section at the option window approached by tool tab. Perhaps you are saying about solution process section?

          Thank you.

        • Jeongwon Kim
          Subscriber

          I tried to find it at the workbench, that's why I couldn't find it.

          Done as you suggested and it worked like a magic. Thank you so much!

        • Michelle Cuatlapantzi Gonzalez
          Subscriber

          On Mechanical Window.

          I share some helpful images with you.

        • Michelle Cuatlapantzi Gonzalez
          Subscriber

        • Michelle Cuatlapantzi Gonzalez
          Subscriber

          I'm sorry, I hadn't read this.

          I'm glad it worked for you. You're welcome.

    • alicia lopez
      Subscriber

      Any other settings or tips to try? Did the above still not working? Still getting the Ansys Workbench AnsysWBU encountered a problem error. 

       

    • Miguel Ramon Chavez Toriz
      Subscriber

      Hello, I'm still having that problem and I tried all the methods above.

       

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