Ansys Products

Ansys Products

Discuss installation & licensing of our Ansys Teaching and Research products.

Ansys perpetual license transfering

    • cyang443
      Subscriber

      I have a perpetual lumerical 2021 v1.3 with the license server at the same computer and i want to transfer everything to a new computer what shoud l do

       

      Thanks

    • Lito
      Ansys Employee

      See this KB on Managing / Re-hosting entitlements – Ansys Optics.  

      Ensure that you have uninstalled/decommissioned the Ansys license manager on your old computer and deleted any copies of the old license file from your computers. See this KB for the uninstall process, Uninstalling the Ansys license manager – Ansys Optics.

    • cyang443
      Subscriber

      Thanks, it seems like my license does not support the latest 2024 version, I wonder where can i download the Lumerical 2021 v1.3?

       

    • Lito
      Ansys Employee

      If your TECS expired sometime ago, you can only use the version for which the license was valid. e.g. if your TECS expired on Dec 2023, then you can only run the 2023 releases. You will have to purchase/renew your TECS to be able to use the 2024 release and then renew/purchase TECS once it expires on 2025 to be able to use the 2025 release, and so on…  

      Without an update/new TECS you will encounter the licensing error: -21 or error: -25 - License server system does not support the version of this feature
      >>Fixing common licensing errors – Ansys Optics 

    • cyang443
      Subscriber

      Yes, my license do not support the 2024 release so i wonder if i can download an earlier release to finish my transfer.

    • Lito
      Ansys Employee

      Older releases can be downloaded from the >>Ansys Customer Portal - downloads page<<

    • cyang443
      Subscriber

      Thanks, however the portal says"Your account shows you are not eligible to log into our Ansys Customer Support Space. Please contact your Account Manager who will be able to assist you in this matter". where can find the account manager? or can you share a 2023 or earlier release with me?

    • Lito
      Ansys Employee

      Sorry we cannot share the installation files as these are export controlled. When you registered on Ansys Customer Portal did you indicate your role as 'student'? If so, try to change your role/job to something else like "Teaching Assistant" or something else instead of student. Otherwise, contact your Ansys Account Manager (Ansys sales person where you bought the license from) to change/update your user/account profile. 

      • cyang443
        Subscriber

        Could you share the installation files with Zhuomin Zhang (zhuomin.zhang@me.gatech.edu), who is my manager and I believe registered as research institute staff? does that work?

    • Lito
      Ansys Employee

      Sorry the installation package are too large to email. Zhuomin Zhang, should be able to log into Ansys Customer Portal - Downloads Page to download the installation files. Otherwise, please ask Zhuomin Zhang, to contact your Ansys Acocunt Manager for access to the Customer Portal Downloads Page. 

      • cyang443
        Subscriber

        Hi Lito, Thanks for the info. However, Zhuomin Zhang does not have the access to  Ansys Customer Portal - Downloads Page with the same popup error.  I wonder if you can share the package using some cloud drive to (zhuomin.zhang@me.gatech.edu). i appreciate your help.

        • cyang443
          Subscriber

          ok, thanks

    • Lito
      Ansys Employee

      Sorry but we cannot share any files through the forum or cloud service. 

      Based on your account/entitlement records, you do not have an active TECS/subscription. Please check with your IT department to download the installation package you require. They might have access to the Ansys customer downloads page using the account/entitlement for a different Ansys product license with active TECS/subscriptions. 

       

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