Learning Forum

[ahad.ramezanpour]

Hello,

We get the error, Ansys License Manager Error: Request name cfd_preppost_pro does not exist in the licensing pool. Dependent feature cfd_preppost_pro in AND keyword is not available.

Please could you guide on solving the issue.

Thanks

[DrAmine]

Are you using Student License or Academic License. For the latter can you check if you have the requested license features and there are enough tasks to be checked? How old is the license file you are using? Are you trying to use 2022R2? 

For 2022R2 preppost_pro is required when using Fluent Meshing.

[Billyyee]

We have academic license. I can the same problem with icemCFD

[Billyyee]

Sloved. But I do not know wether it is correct or not. It seems we can selcted the option next to the prepost

[Billyyee]

 

We also meet the same problem. We have academic license. How to solve that?

The 2022R2 experience was really terrible. Hope the engineers can solve this issue soon.

 

[ahad.ramezanpour]

Hello, you need to contact academic support through ticketing system, and they will update the license file to include the cfd_preppost_pro.

[DrAmine]

I apologize for the issues you are facing. The license file requires an update. Can you recrete the license key on the Ansys License Portal?

[Billyyee]

Thank you so much for your information. I can get access to the Ansys License Portal, while it cannot show my customer number. I already let the IT employee know and ask him to submit a ticket.

[Steve]

As a brief summary for anybody else seeing this problem, this issue can be resolved by downloading (and installing) a new licence from the Ansys Licensing Portal - access may be limited to your IT Admin (or Ansys Support Coordinator). If you are unable to access the licensing portal or experience difficulty in downloading the new licence, please contact your Account Manager (you may need to request this through your site Ansys Support Coordinator) who should be able to assist with obtaining the new licence file. 

[Kuldeep Awasthi]

Hi,

I am facing the same problem and getting the error "ANSYS LICENSE MANAGER ERROR:Request name cfd_preppost_pro does not exist in the licensing pool error."

Kindly resolve this.

[Steve]

Kuldeep, referring to the comment above, you need to download a new licence from the Ansys Licesing Portal