Learning Forum

[Brinta]

In my computer, HFSS is installed properly. I worked on that one day ago. But now if I want to click HFSS or any HFSS files, they are not opening, not showing any error message also. I double clicked, also right click then open nothing worked. I never faced this problem before. n

[ANSYS_MMadore]

This could be related to a recent issue, showing in many recent posts on the forum. A recent Windows update, Microsoft update KB4571756, results in one of the Windows functions crashing on startup. Please try setting the environment variable ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL=1 to get around the problem.nnFor guidance on creating an Environment Variable please refer to this link. You need to create a NEW Variable.nhttps://www.computerhope.com/issues/ch000549.htmnNew Variable Name: ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLLnNew Variable Value: 1nn

[Han-yu]

Hi mmadore,I also faced the same issue recently, could you guide me through the fixing process?nI add a new variable to the environment variable as the picture shows below, but I since cannot open the ANSYS Electronics Desktop and other applications.nThank youn

[ANSYS_MMadore]

You may also try uninstalling update KB4571756.nnTo uninstall the Windows update:n1. Select the start button or Windows Desktop Search and type update history and select View your Update history.n2. On the Settings/View update history dialog window, Select Uninstall Updates.n3. On the Installed Updates dialog window, find and select KB4571756, and then click the Uninstall button.n4. Restart your Windows device.nnAdditionally, you may be able to run the following from an elevated CMD to uninstall the update:n wusa /uninstall /KB:4571756 /quiet /promptrestartnn

[Han-yu]

Hi mmadore,nThank you for your advice.nAfter I uninstall the Windows Update, the Ansys Electronic Desktop can open.nThank you!nn

[trimble]

this is from a new installation of 2020R2 on a machine with the update.nnn

[ANSYS_MMadore]

did you try the options from this thread and then reinstall?n

[trimble]

Yes, I added the environment variable before installing. I did not uninstall the update. It seems to run even though it throws that error though.n

[Sylvie Rana]

Hello, I am having the same issue, but i dont find any updates named KB4571756. Still its crashing after opening. Can youplease help me out?