Ansys Products

Ansys Products

Discuss installation & licensing of our Ansys Teaching and Research products

ansys fluent error when opening it “unexpected license problem”

    • danglasberg
      Subscriber

      Recently I have shut down Fluent from task manager as it froze because I was upgrading the progress from workbench while still having open fluent (by mistake) and after this I cant open any project, the fluent interface opens and i get the mesagge "Unexpected license problem, Hit return to exit"

      I attach bellow the text file created after I run diagnostics from the Ansys Licensing Setting program, maybe it helps, I use the 2024 r1 version for students of Ansys

      Creating temporary folder:
      ----------------------------
      
      C:\Users\DANGLA~1\AppData\Local\Temp\AnsysDiagnostics_20240910143930
      
      Getting system date:
      ----------------------
      
      2024-09-10T11:39:30.745Z
      
      Getting system information:
      -----------------------------
      
      {
          "version": "4.34.23",
          "system": {
              "manufacturer": "ASUSTeK COMPUTER INC.",
              "model": "ROG Strix G634JZ_G634JZ",
              "version": "1.0",
              "serial": "R2NRKD00719407C",
              "uuid": "8ac37e4e-896b-b14b-a20e-8ef8c9cbb2e9",
              "sku": "",
              "virtual": false
          },
          "bios": {
              "vendor": "American Megatrends International, LLC.",
              "version": "_ASUS_ - 1072009",
              "releaseDate": "2024-04-19",
              "revision": ""
          },
          "baseboard": {
              "manufacturer": "ASUSTeK COMPUTER INC.",
              "model": "G634JZ",
              "version": "1.0",
              "serial": "BML32MC01YS",
              "assetTag": ""
          },
          "chassis": {
              "manufacturer": "ASUSTeK COMPUTER INC.",
              "model": "",
              "type": "Notebook",
              "version": "1.0",
              "serial": "R2NRKD00719407C",
              "assetTag": "",
              "sku": ""
          },
          "os": {
              "platform": "win32",
              "distro": "Microsoft Windows 11 Pro",
              "release": "10.0.22631",
              "codename": "",
              "kernel": "10.0.22631",
              "arch": "x64",
              "hostname": "DESKTOP-GD6TJR6",
              "fqdn": "DESKTOP-GD6TJR6.%USERDNSDOMAIN%",
              "codepage": " 437",
              "logofile": "windows",
              "serial": "00330-80202-00703-AA557",
              "build": "22631",
              "servicepack": "0.0",
              "uefi": false
          },
          "uuid": {
              "os": "c3811108-98ab-4610-9230-dfe3b7b70063"
          },
          "versions": {
              "kernel": "10.0.22631",
              "openssl": "1.1.1",
              "systemOpenssl": "",
              "systemOpensslLib": "",
              "node": "16.16.0",
              "v8": "10.6.194.27-electron.0",
              "npm": "",
              "yarn": "",
              "pm2": "",
              "gulp": "",
              "grunt": "",
              "git": "",
              "tsc": "",
              "mysql": "",
              "redis": "",
              "mongodb": "",
              "apache": "",
              "nginx": "",
              "php": "",
              "docker": "",
              "postfix": "",
              "postgresql": "",
              "perl": "",
              "python": "",
              "python3": "",
              "pip": "",
              "pip3": "",
              "java": "",
              "gcc": "",
              "virtualbox": "",
              "dotnet": "8.0.100"
          },
          "cpu": {
              "manufacturer": "13th",
              "brand": "Gen Intel® Core™ i9-13980HX",
              "vendor": "GenuineIntel",
              "family": "6",
              "model": "183",
              "stepping": "1",
              "revision": "",
              "voltage": "",
              "speed": "2.20",
              "speedmin": "",
              "speedmax": "2.20",
              "governor": "",
              "cores": 32,
              "physicalCores": 24,
              "processors": 1,
              "socket": "",
              "cache": {
                  "l1d": 512,
                  "l1i": 1024,
                  "l2": 33554432,
                  "l3": 37748736
              },
              "flags": "de pse tsc msr mce sep mtrr mca cmov psn clfsh ds acpi mmx fxsr sse sse2 ss htt tm ia64 pbe"
          },
          "graphics": {
              "controllers": [
                  {
                      "vendor": "Intel Corporation",
                      "model": "Intel(R) UHD Graphics",
                      "bus": "PCI",
                      "vram": 1024,
                      "vramDynamic": true,
                      "subDeviceId": "212D1043"
                  },
                  {
                      "vendor": "NVIDIA",
                      "model": "NVIDIA GeForce RTX 4080 Laptop GPU",
                      "bus": "PCI",
                      "vram": 12282,
                      "vramDynamic": true,
                      "subDeviceId": "0x212D1043",
                      "driverVersion": "555.99",
                      "name": "NVIDIA GeForce RTX 4080 Laptop GPU",
                      "pciBus": "00000000:01:00.0",
                      "memoryTotal": 12282,
                      "memoryFree": 11997,
                      "temperatureGpu": 54,
                      "powerDraw": 1.47,
                      "clockCore": 210,
                      "clockMemory": 405
                  }
              ],
              "displays": [
                  {
                      "vendor": "(Standard monitor types)",
                      "model": "Generic PnP Monitor",
                      "deviceName": "\\\\.\\DISPLAY1",
                      "main": true,
                      "builtin": true,
                      "connection": "INTERNAL",
                      "resolutionx": 2560,
                      "resolutiony": 1600,
                      "sizex": 34,
                      "sizey": 22,
                      "pixeldepth": 32,
                      "currentResX": 1707,
                      "currentResY": 1067,
                      "positionX": 0,
                      "positionY": 0,
                      "currentRefreshRate": 240
                  }
              ]
          },
          "net": [
              {
                  "iface": "Wi-Fi",
                  "ifaceName": "Intel(R) Wi-Fi 6E AX211 160MHz",
                  "ip4": "192.168.112.43",
                  "ip4subnet": "255.255.255.0",
                  "ip6": "fe80::28f2:5c5f:fe18:95a5",
                  "ip6subnet": "ffff:ffff:ffff:ffff::",
                  "mac": "f4:c8:8a:79:9b:d1",
                  "internal": false,
                  "virtual": false,
                  "operstate": "up",
                  "type": "wireless",
                  "duplex": "",
                  "mtu": "",
                  "speed": 72.2,
                  "dhcp": "true",
                  "dnsSuffix": "",
                  "ieee8021xAuth": "Unknown",
                  "ieee8021xState": "Unknown",
                  "carrierChanges": 0
              },
              {
                  "iface": "Loopback Pseudo-Interface 1",
                  "ifaceName": "Loopback Pseudo-Interface 1",
                  "ip4": "127.0.0.1",
                  "ip4subnet": "255.0.0.0",
                  "ip6": "::1",
                  "ip6subnet": "ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff",
                  "mac": "00:00:00:00:00:00",
                  "internal": true,
                  "virtual": false,
                  "operstate": "down",
                  "type": "",
                  "duplex": "",
                  "mtu": "",
                  "speed": -1,
                  "dhcp": false,
                  "dnsSuffix": "",
                  "ieee8021xAuth": "Unknown",
                  "ieee8021xState": "Unknown",
                  "carrierChanges": 0
              },
              {
                  "iface": "Realtek Gaming 2.5GbE Family Controller",
                  "ifaceName": "Realtek Gaming 2.5GbE Family Controller",
                  "ip4": "",
                  "ip4subnet": "",
                  "ip6": "",
                  "ip6subnet": "",
                  "mac": "c8:7f:54:ca:9d:18",
                  "virtual": false,
                  "operstate": "down",
                  "type": "wired",
                  "duplex": "",
                  "mtu": "",
                  "speed": 9223372036854.775,
                  "dhcp": "true",
                  "dnsSuffix": "",
                  "ieee8021xAuth": "Unknown",
                  "ieee8021xState": "Unknown",
                  "carrierChanges": 0
              }
          ],
          "memLayout": [
              {
                  "size": 17179869184,
                  "bank": "BANK 0",
                  "type": "Unknown",
                  "clockSpeed": 4800,
                  "formFactor": "SODIMM",
                  "manufacturer": "SK Hynix",
                  "partNum": "HMCG78MEBSA092N",
                  "serialNum": "96380291",
                  "voltageConfigured": 1.1,
                  "voltageMin": 1.1,
                  "voltageMax": 1.1
              },
              {
                  "size": 17179869184,
                  "bank": "BANK 0",
                  "type": "Unknown",
                  "clockSpeed": 4800,
                  "formFactor": "SODIMM",
                  "manufacturer": "SK Hynix",
                  "partNum": "HMCG78MEBSA092N",
                  "serialNum": "96380290",
                  "voltageConfigured": 1.1,
                  "voltageMin": 1.1,
                  "voltageMax": 1.1
              }
          ],
          "diskLayout": [
              {
                  "device": "",
                  "type": "SSD",
                  "name": "NVMe SAMSUNG MZVL21T0HCLR-00B00",
                  "vendor": "(Standard disk drives)",
                  "size": 1024203640320,
                  "bytesPerSector": 512,
                  "totalCylinders": 124519,
                  "totalHeads": 255,
                  "totalSectors": 2000397735,
                  "totalTracks": 31752345,
                  "tracksPerCylinder": 255,
                  "sectorsPerTrack": 63,
                  "firmwareRevision": "GXA7601Q",
                  "serialNum": "0025_38BC_21A0_31D7.",
                  "interfaceType": "NVMe",
                  "smartStatus": "Ok"
              },
              {
                  "device": "",
                  "type": "SSD",
                  "name": "NVMe SAMSUNG MZVL21T0HCLR-00B00",
                  "vendor": "(Standard disk drives)",
                  "size": 1024203640320,
                  "bytesPerSector": 512,
                  "totalCylinders": 124519,
                  "totalHeads": 255,
                  "totalSectors": 2000397735,
                  "totalTracks": 31752345,
                  "tracksPerCylinder": 255,
                  "sectorsPerTrack": 63,
                  "firmwareRevision": "GXA7601Q",
                  "serialNum": "0025_38BC_21A0_31D2.",
                  "interfaceType": "NVMe",
                  "smartStatus": "Ok"
              }
          ]
      }
      
      Getting environment variables:
      --------------------------------
      
      {
          "ACSetupSvcPort": "23210",
          "ACSvcPort": "17532",
          "ALLUSERSPROFILE": "C:\\ProgramData",
          "ANSYS241_DIR": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\ANSYS",
          "APPDATA": "C:\\Users\\dan glasberg\\AppData\\Roaming",
          "asl.log": "Destination=file",
          "AWP_LOCALE241": "en-us",
          "AWP_ROOT241": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241",
          "CADOE_LIBDIR241": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\CommonFiles\\Language\\en-us",
          "CommonProgramFiles": "C:\\Program Files\\Common Files",
          "CommonProgramFiles(x86)": "C:\\Program Files (x86)\\Common Files",
          "CommonProgramW6432": "C:\\Program Files\\Common Files",
          "COMPUTERNAME": "DESKTOP-GD6TJR6",
          "ComSpec": "C:\\Windows\\system32\\cmd.exe",
          "DriverData": "C:\\Windows\\System32\\Drivers\\DriverData",
          "HOME": "C:\\Users\\dan glasberg",
          "HOMEDRIVE": "C:",
          "HOMEPATH": "\\Users\\dan glasberg",
          "IFORT_COMPILER24": "C:\\Program Files (x86)\\Intel\\oneAPI\\compiler\\2024.0\\windows\\",
          "IGCCSVC_DB": "AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAAiSSHFBs+00exUFewBe/LoQQAAAACAAAAAAAQZgAAAAEAACAAAADXXYJToIPpTKc10cRNUowTsnLlQtvPVP99TIHL85U69wAAAAAOgAAAAAIAACAAAABVvfAvAb3m3bghtx0MM/7cV0R18weLfoPRgNUW9Um65WAAAAC96GB+u6LEa5ATWI0CENvxeVjm8ygldCzODsR5lLvhf6MS4VW/ST1QEDiOvutHEoXIvQMU9kQJeushNekPs8MH0YuFKJg7Jxfc/IGta7DU1zZfRXftZz4aoNKY0FEE8VxAAAAACDJ6bwrMglLSF95cJO924Al6NyKOyM0JO/3RC05OAMoTUAz488n6M8Z+Jef7469rFHaljufq7+N/akd+uaP1Dg==",
          "LOCALAPPDATA": "C:\\Users\\dan glasberg\\AppData\\Local",
          "LOGONSERVER": "\\\\DESKTOP-GD6TJR6",
          "LSTC_LICENSE": "Ansys",
          "NUMBER_OF_PROCESSORS": "32",
          "OMP_NUM_THREADS": "32",
          "OneDrive": "C:\\Users\\dan glasberg\\OneDrive",
          "OneDriveConsumer": "C:\\Users\\dan glasberg\\OneDrive",
          "ORIGINAL_XDG_CURRENT_DESKTOP": "undefined",
          "OS": "Windows_NT",
          "Path": "C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Windows\\System32\\OpenSSH\\;C:\\Program Files\\dotnet\\;C:\\Program Files\\NVIDIA Corporation\\NVIDIA NvDLISR;C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Common;C:\\Program Files\\MATLAB\\R2023b\\bin;C:\\Program Files\\Microsoft SQL Server\\150\\Tools\\Binn\\;C:\\Program Files\\Microsoft SQL Server\\Client SDK\\ODBC\\170\\Tools\\Binn\\;C:\\Program Files (x86)\\Windows Kits\\10\\Windows Performance Toolkit\\;C:\\Program Files (x86)\\Microsoft SQL Server\\160\\Tools\\Binn\\;C:\\Program Files\\Microsoft SQL Server\\160\\Tools\\Binn\\;C:\\Program Files\\Microsoft SQL Server\\160\\DTS\\Binn\\;C:\\Program Files (x86)\\Windows Kits\\8.1\\Windows Performance Toolkit\\;C:\\Users\\dan glasberg\\AppData\\Local\\Microsoft\\WindowsApps;C:\\Users\\dan glasberg\\.dotnet\\tools",
          "PATHEXT": ".COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC",
          "PROCESSOR_ARCHITECTURE": "AMD64",
          "PROCESSOR_IDENTIFIER": "Intel64 Family 6 Model 183 Stepping 1, GenuineIntel",
          "PROCESSOR_LEVEL": "6",
          "PROCESSOR_REVISION": "b701",
          "ProgramData": "C:\\ProgramData",
          "ProgramFiles": "C:\\Program Files",
          "ProgramFiles(x86)": "C:\\Program Files (x86)",
          "ProgramW6432": "C:\\Program Files",
          "PSModulePath": "C:\\Program Files\\WindowsPowerShell\\Modules;C:\\Windows\\system32\\WindowsPowerShell\\v1.0\\Modules;C:\\Program Files (x86)\\Microsoft SQL Server\\160\\Tools\\PowerShell\\Modules\\",
          "PUBLIC": "C:\\Users\\Public",
          "P_SCHEMA": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\AISOL\\CADIntegration\\Parasolid\\PSchema",
          "RlsSvcPort": "22112",
          "SoS_debug_exe": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\optiSLang\\sos\\sos_console.exe",
          "SoS_exe": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\optiSLang\\sos\\sos.exe",
          "SoS_install_dir": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\optiSLang\\sos",
          "SSL_CERT_DIR": "C:\\Users\\dan glasberg\\.local\\win-ca\\pem",
          "SystemDrive": "C:",
          "SystemRoot": "C:\\Windows",
          "TEMP": "C:\\Users\\DANGLA~1\\AppData\\Local\\Temp",
          "TMP": "C:\\Users\\DANGLA~1\\AppData\\Local\\Temp",
          "USERDOMAIN": "DESKTOP-GD6TJR6",
          "USERDOMAIN_ROAMINGPROFILE": "DESKTOP-GD6TJR6",
          "USERNAME": "dan glasberg",
          "USERPROFILE": "C:\\Users\\dan glasberg",
          "windir": "C:\\Windows",
          "ZES_ENABLE_SYSMAN": "1",
          "__COMPAT_LAYER": "Installer"
      }
      
      Getting firewall settings:
      ----------------------------
      
      netsh firewall show allowedprogram
      
      Allowed programs configuration for Domain profile:
      Mode     Traffic direction    Name / Program
      -------------------------------------------------------------------
      Enable   Inbound              AutoConnectHelper TCP / C:\Program Files\ASUS\ARMOURY CRATE Service\MobilePlugin\AutoConnectHelper.exe
      Enable   Inbound              AnyDesk / C:\Program Files (x86)\AnyDesk\AnyDesk.exe
      
      Allowed programs configuration for Standard profile:
      Mode     Traffic direction    Name / Program
      -------------------------------------------------------------------
      Enable   Inbound              AutoConnectHelper TCP / C:\Program Files\ASUS\ARMOURY CRATE Service\MobilePlugin\AutoConnectHelper.exe
      Enable   Inbound              AnyDesk / C:\Program Files (x86)\AnyDesk\AnyDesk.exe
      Enable   Inbound              fl_mpi2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\win64\3ddp_node\fl_mpi2410.exe
      Enable   Inbound              fl2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\win64\3ddp_host\fl2410.exe
      Enable   Inbound              postengine / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\postengine.exe
      Enable   Inbound              postgui_ogl / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\postgui_ogl.exe
      Enable   Inbound              CFX 2024 R1 / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\viewer_ogl.exe
      Enable   Inbound              preengine / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\preengine.exe
      Enable   Inbound              pregui_ogl / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\pregui_ogl.exe
      Enable   Inbound              Ansys Discovery 2024 R1 / C:\program files\ansys inc\ansys student\v241\discovery\discovery.exe
      Enable   Inbound              Mechanical 2024 R1 / C:\program files\ansys inc\ansys student\v241\aisol\bin\winx64\ansyswbu.exe
      Enable   Inbound              SpaceClaim 2024 R1 / C:\program files\ansys inc\ansys student\v241\scdm\spaceclaim.exe
      Enable   Inbound              fl_mpi2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\win64\2ddp_node\fl_mpi2410.exe
      Enable   Inbound              PMI proxy for Hydra Process manager / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\multiport\mpi\win64\intel2021\bin\hydra_pmi_proxy.exe
      Enable   Inbound              mpiexec / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\multiport\mpi\win64\intel2021\bin\mpiexec.exe
      Enable   Inbound              fl2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\win64\2ddp_host\fl2410.exe
      Enable   Inbound              cx2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\cortex\win64\cx2410.exe
      Enable   Inbound              Ansys Workbench / C:\program files\ansys inc\ansys student\v241\framework\bin\win64\ansysfww.exe
      Enable   Inbound              Ansys Common Licensing.  Modified at Ansys Release 2024 R1. / C:\program files\ansys inc\ansys student\v241\licensingclient\winx64\ansyscl.exe
      Enable   Inbound              CATIA / C:\program files (x86)\dassault systemes\b21\intel_a\code\bin\cnext.exe
      Enable   Inbound              orbixd / C:\program files (x86)\dassault systemes\b21\intel_a\code\bin\orbixd.exe
      Enable   Inbound              matlabwindow.exe / C:\users\dan glasberg\downloads\_temp_matlab_r2023b_win64\bin\win64\matlabwindow.exe
      Enable   Inbound              AutoConnectHelper TCP / C:\Program Files\ASUS\ARMOURY CRATE Service\MobilePlugin\AutoConnectHelper.exe
      Enable   Inbound              utweb.exe / C:\users\dan glasberg\appdata\roaming\utorrent web\utweb.exe
      
      IMPORTANT: Command executed successfully.
      However, "netsh firewall" is deprecated;
      use "netsh advfirewall firewall" instead.
      For more information on using "netsh advfirewall firewall" commands
      instead of "netsh firewall", see KB article 947709
      at https://go.microsoft.com/fwlink/?linkid=121488 .
      
      
      
      
      
      Getting available license information:
      ----------------------------------------
      
      
      Checking FNO server...
      ----------------------
      
      ping ansys-fno.flexnetoperations.com
      WARNING: ansys-fno.flexnetoperations.com is not reachable.
      
      Checking LAAS server...
      -----------------------
      
      curl -v https://laas.fnocc.com -o C:\Users\DANGLA~1\AppData\Local\Temp\.ansys\laas_output.log
      
        % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                       Dload  Upload   Total   Spent    Left  Speed
      
        0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0* Host laas.fnocc.com:443 was resolved.
      * IPv6: (none)
      * IPv4: 20.16.190.221
      *   Trying 20.16.190.221:443...
      * Connected to laas.fnocc.com (20.16.190.221) port 443
      * schannel: disabled automatic use of client certificate
      * ALPN: curl offers http/1.1
      
        0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0* ALPN: server accepted http/1.1
      * using HTTP/1.x
      > GET / HTTP/1.1
      
      > Host: laas.fnocc.com
      
      > User-Agent: curl/8.7.1
      
      > Accept: */*
      
      > 
      
      * Request completely sent off
      * schannel: remote party requests renegotiation
      * schannel: renegotiating SSL/TLS connection
      * schannel: SSL/TLS connection renegotiated
      * schannel: remote party requests renegotiation
      * schannel: renegotiating SSL/TLS connection
      * schannel: SSL/TLS connection renegotiated
      < HTTP/1.1 302 
      
      < Date: Tue, 10 Sep 2024 11:37:47 GMT
      
      < Content-Length: 0
      
      < Connection: keep-alive
      
      < Set-Cookie: laas-cookie=86535f332f5dd56de64793a8dff31c6a|1169eb77ada69db09cacdf5b49a61b8d; Expires=Tue, 10-Sep-24 12:37:47 GMT; Max-Age=3600; Path=/; Secure; HttpOnly
      
      < Set-Cookie: JSESSIONID=3C6305828DDCCFFD779163ACEF06505C; Path=/; Secure; HttpOnly
      
      < X-Content-Type-Options: nosniff
      
      < X-XSS-Protection: 1; mode=block
      
      < Cache-Control: no-cache, no-store, max-age=0, must-revalidate
      
      < Pragma: no-cache
      
      < Expires: 0
      
      < Strict-Transport-Security: max-age=15724800; includeSubDomains
      
      < X-Frame-Options: DENY
      
      < Location: https://laas.laasprod-uswest2.revenera.com/login
      
      < Content-Language: en-US
      
      < X-Forwarded-For: 213.233.110.231:33232, 20.16.190.221
      
      < 
      
      
        0     0    0     0    0     0      0      0 --:--:--  0:00:01 --:--:--     0
      * Connection #0 to host laas.fnocc.com left intact
      
      
      Checking proxy settings...
      --------------------------
      
      [object Object]
      
      Checking network interfaces...
      ------------------------------
      
      
      Windows IP Configuration
      
         Host Name . . . . . . . . . . . . : DESKTOP-GD6TJR6
         Primary Dns Suffix  . . . . . . . : 
         Node Type . . . . . . . . . . . . : Mixed
         IP Routing Enabled. . . . . . . . : No
         WINS Proxy Enabled. . . . . . . . : No
      
      Ethernet adapter Ethernet:
      
         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . : p27.regie.upb.ro
         Description . . . . . . . . . . . : Realtek Gaming 2.5GbE Family Controller
         Physical Address. . . . . . . . . : C8-7F-54-CA-9D-18
         DHCP Enabled. . . . . . . . . . . : Yes
         Autoconfiguration Enabled . . . . : Yes
      
      Wireless LAN adapter Local Area Connection* 9:
      
         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . : 
         Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
         Physical Address. . . . . . . . . : F4-C8-8A-79-9B-D2
         DHCP Enabled. . . . . . . . . . . : Yes
         Autoconfiguration Enabled . . . . : Yes
      
      Wireless LAN adapter Local Area Connection* 10:
      
         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . : 
         Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
         Physical Address. . . . . . . . . : F6-C8-8A-79-9B-D1
         DHCP Enabled. . . . . . . . . . . : No
         Autoconfiguration Enabled . . . . : Yes
      
      Wireless LAN adapter Wi-Fi:
      
         Connection-specific DNS Suffix  . : 
         Description . . . . . . . . . . . : Intel(R) Wi-Fi 6E AX211 160MHz
         Physical Address. . . . . . . . . : F4-C8-8A-79-9B-D1
         DHCP Enabled. . . . . . . . . . . : Yes
         Autoconfiguration Enabled . . . . : Yes
         Link-local IPv6 Address . . . . . : fe80::28f2:5c5f:fe18:95a5%8(Preferred) 
         IPv4 Address. . . . . . . . . . . : 192.168.112.43(Preferred) 
         Subnet Mask . . . . . . . . . . . : 255.255.255.0
         Lease Obtained. . . . . . . . . . : Tuesday, September 10, 2024 1:02:52 PM
         Lease Expires . . . . . . . . . . : Tuesday, September 10, 2024 3:33:22 PM
         Default Gateway . . . . . . . . . : 192.168.112.158
         DHCP Server . . . . . . . . . . . : 192.168.112.158
         DHCPv6 IAID . . . . . . . . . . . : 150259850
         DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2C-EB-3E-FA-C8-7F-54-CA-9D-18
         DNS Servers . . . . . . . . . . . : 192.168.112.158
         NetBIOS over Tcpip. . . . . . . . : Enabled
      
      
      Copy msinfo32 output file...
      ----------------------------
      
      msinfo32 /nfo "C:\Users\DANGLA~1\AppData\Local\Temp\AnsysDiagnostics_20240910143930\ansyssys.nfo"
      
      
      
      Copy install files...
      ---------------------
      
      
      Copy debug files...
      -------------------
      
      
      Copy subscriptions files...
      ---------------------------
      
      
      Copy ini file...
      ----------------
      
      
      Copy preferences files...
      -------------------------
      
      
      Copy console output file...
      ---------------------------
      
      
      Creating zip file...
      --------------------
      
      Done.
    • Rajeshwari Jadhav
      Ansys Employee

      Hi,

      Try to launch fluent via workbench, if any error share the screenshot. Goto .ansys folder (%temp% ), open the *fluent241.out file and share the screenshot with latest timestamp.

      Rename the Ansys folder %appdata% and try to relaunch.

      Try to run productconfig.exe as an admin (C:\program files\ansys inc\ansys student\v241) and unconfigure and then configure it again.

      Also can you try v242 too?

       

    • brittanyapack
      Subscriber

       

      Hi

      I’m getting an “unexpected licensing problem” when opening Ansys Fluent. Have you tried tunnel rush restarting Fluent via Workbench or checking the log files for more details?

       

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