Learning Forum

[LFSS]

As other users in this forum have reported, the Ansys Discovery Student version does not find any licenses after installing.

Hi everyone,

I am getting this error as you can see this screenshot attached.

First Message when I launch Ansys Discovery 2021 R2 at the login screen. (Attachment name: Ansys Issue)

Error: Unable to connect to or start local server.

/forum/wp-content/uploads/forum-uploads/463/FCX9RPG5E98C.jpg

Second Message after I try to login after launching Ansys Discovery 2021 R2 Program. (Attachment name: Ansys Issue 2)

Error: No Discovery Licenses Found. Operating in Read Only Mode.

/forum/wp-content/uploads/forum-uploads/435/XC7W85QTEE3S.png

Please note that I used my University Email to login and use. This allowed me to download LSDyna as well which works fine but the problem seems to be solely with Ansys Discovery. I also changed my Password, turned off my VPN, logged in again, reinstalled and did some basic troubleshooting myself. It hasn't helped so far.

I would really appreciate it if someone could please help me with this issue.

Thanks,

Harsha

/forum/wp-content/uploads/forum-uploads/114/BATF6RA1BHAU.png

/forum/wp-content/uploads/forum-uploads/412/010R12Z9K65C.jpg

[George Karnos]

Under %TEMP%\.ansys, you should see a file named"
licdebug.DISCOVERY.212.out
Are there any errors listed in that file? Can you post the contents? Not the file as we are not permitted to open them.

[LFSS]

2021/10/01 21:29:36ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/01 21:29:36ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/01 21:29:36ERROR"C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\ansyscl.exe" does not exist.
2021/10/01 21:29:36CONNECT_ERROR16167:1,16166:10/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36CONNECT_ERROR16167:1,16166:10/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36CUSTOMERNO0/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Not connected to a server for Licensing Client Proxy actions.
2021/10/01 21:29:36ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/01 21:29:36ERROR"C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\ansyscl.exe" does not exist.
2021/10/01 21:29:36CONNECT_ERROR160790/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36CONNECT_ERROR160790/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/01 21:29:36ERROR"C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\ansyscl.exe" does not exist.
2021/10/01 21:29:36CONNECT_ERROR163080/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36CONNECT_ERROR163080/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/01 21:29:36ERROR"C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\ansyscl.exe" does not exist.
2021/10/01 21:29:36CONNECT_ERROR70/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36CONNECT_ERROR70/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/01 21:29:36ERROR"C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\ansyscl.exe" does not exist.
2021/10/01 21:29:36CONNECT_ERROR00/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.
2021/10/01 21:29:36CONNECT_ERROR00/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.


These are the errors present in the .out file.
From what I've noticed, it's trying to pull a license file from a disk (C:) that was not used on the install procedure. Maybe redirecting it to search for the file in the correct disk should do the trick, but how can one do that?

[LFSS]

Just so that this post doesn't go into inactivity, I've found that my Ansys Discovery installation is referencing to a license file in another disk, not the one where it was installed. Finding a way to redirect the license check could be the solution to my and others' problems.
021/10/01 21:29:36ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/01 21:29:36ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/01 21:29:36ERROR"C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\ansyscl.exe" does not exist.
2021/10/01 21:29:36CONNECT_ERROR16167:1,16166:10/0/0/07952:DISCOVERY:luizf@DESKTOP-M6UHUJS:winx640:192.168.15.10
Unable to connect to or start local server.

[George Karnos]

What is the output from opening a DOS Command Prompt and typing in:
set

[LFSS]

C:\Users\USER>set

ALLUSERSPROFILE=C:\ProgramData

AME=E:\Amesim\Amesim

ANSYS212_DIR=E:\ANSYS Inc\ANSYS Student\v212\ANSYS

ANSYS_SYSDIR=winx64

ANS_OLD_ATTACH=1

APPDATA=C:\Users\USER\AppData\Roaming

AWP_LOCALE212=en-us

AWP_ROOT212=E:\ANSYS Inc\ANSYS Student\v212

CADOE_LIBDIR212=E:\ANSYS Inc\ANSYS Student\v212\CommonFiles\Language\en-us

CDLMD_LICENSE_FILE=license.dat

CommonProgramFiles=C:\Program Files\Common Files

CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

CommonProgramW6432=C:\Program Files\Common Files

COMPUTERNAME=DESKTOP-M6UHUJS

ComSpec=C:\Windows\system32\cmd.exe

DriverData=C:\Windows\System32\Drivers\DriverData

FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer

FPS_BROWSER_USER_PROFILE_STRING=Default

HOMEDRIVE=C:

HOMEPATH=\Users\USER

ICEMCFD_SYSDIR=win64_amd

I_MPI_SMPD_VERSION_CHECK=disable

KEYSHOT_EXTERNAL_LICENSE_FOLDER=E:\Siemens\Solid Edge\Program

LMS_LICENSE=C:\Users\USER\Documents\Amesim_License\LMS_NO_SERVER.lic

LOCALAPPDATA=C:\Users\USER\AppData\Local

LOGONSERVER=\\DESKTOP-M6UHUJS

LSTC_LICENSE=ANSYS

NUMBER_OF_PROCESSORS=8

OneDrive=C:\Users\USER\OneDrive

OneDriveConsumer=C:\Users\USER\OneDrive

OS=Windows_NT

Path=E:\Amesim\Amesim;E:\Amesim\Amesim\win64;E:\Amesim\Amesim\win32;E:\Amesim\Amesim\sys\mingw32\bin;E:\Amesim\Amesim\sys\python\win64;E:\Amesim\System Architect\win64;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Users\USER\AppData\Local\Programs\Python\Python39\Scripts\;C:\Users\USER\AppData\Local\Programs\Python\Python39\;C:\Users\USER\AppData\Local\Microsoft\WindowsApps;

PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

PROCESSOR_ARCHITECTURE=AMD64

PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 94 Stepping 3, GenuineIntel

PROCESSOR_LEVEL=6

PROCESSOR_REVISION=5e03

ProgramData=C:\ProgramData

ProgramFiles=C:\Program Files

ProgramFiles(x86)=C:\Program Files (x86)

ProgramW6432=C:\Program Files

PROMPT=$P$G

PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules

PUBLIC=C:\Users\Public

SESSIONNAME=Console

SE_LICENSE_SERVER=e:\Siemens\Solid Edge\Preferences\SELicense.lic

SYSSYN=E:\Amesim\System Architect

SystemDrive=C:

SystemRoot=C:\Windows

TEMP=C:\Users\USER\AppData\Local\Temp

TMP=C:\Users\USER\AppData\Local\Temp

USERDOMAIN=DESKTOP-M6PAHUJS

USERDOMAIN_ROAMINGPROFILE=DESKTOP-M6PAHUJS

USERNAME=USER

USERPROFILE=C:\Users\USER

windir=C:\Windows

[Patrick3463]

I have the exact same issue.
2021/10/20 23:00:44ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/20 23:00:44ERRORC:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe does not exist
2021/10/20 23:00:44ERROR"C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\ansyscl.exe" does not exist.
2021/10/20 23:00:44CONNECT_ERROR16167:1,16166:1
etc.

If anyone has any solutions to this. Please let us know. I have installed it on C drive so it should be pointing to correct path.

[LFSS]

This is most likely a faulty version that was released without some vital licensing information. I've tried everything since I first downloaded this on the last week of September.
If anyone could give any kind of feedback to all of us in trouble, that'd be swell.

[capitanio]

I solved it with the following steps:
1 - uninstall Ansys
2 - clear the Ansys folder (where you've installed it)
3 - clear the Ansys cache ( here some previous configs are set, which can causes some troubles) https://www.youtube.com/watch?v=EiwOxiMgqE0
4 - reinstall Ansys
5 - update virtual environments variables (you must certify that the path of the application is correct, for me the program was calling an old path from an old Ansys Version)

[Vishal Ganore]

Guys, the license issue in Discovery Student has been resolved. If you are facing this issue then please uninstall the product, redownload from the website and install. The updated product should run fine.

[Patrick3463]

Another solution if solution isnt working is installing the R1 version which has proper licence files. I had 2.1 installed and tried so many things which didnt help. I installed the R1 and suddenly both started working. Licence picked up. All working. Tried it on my laptop too. Same story. R2.1 on its own, no licence, then install R1 and both work again.