An unknown error occurred during solution…

- March 28, 2022 at 2:50 am
  
  yuriporto
  Subscriber
  
  I'm having trouble running any model on Ansys 16.2 Static Stucture module. I already formatted the pc and it didn't work. I tested the Ansys 18 version and managed to make it work. I think it might be a compatibility issue with my computer, but I can't figure out what it could be.
  I made a simple model to show you the error.
- March 28, 2022 at 2:00 pm
  
  Chandra Sekaran
  Ansys Employee
  
  You are using SMP mode(shared memory parallel) with PCG solver. Can you try switching to sparse solver and see if that fixes the issue? "Analysis settings> solver option> direct (instead of iterative or program controlled)."
- March 28, 2022 at 2:55 pm
  
  mrife
  Ansys Employee
  
  Hi @yuriporto Windows 10 did not exist when Ansys Mechanical 16.2 was released...or at least testing could not be complete as Windows 10 was first supported at version 17. Plus the Home version of Windows 10 was not supported - but the Enterprise, Professional, & Education versions were. I'd stick to version 18.
  By the way the GeForce was not a supported graphics card line (the Quadros were).
  Mike
- March 29, 2022 at 12:12 am
  
  yuriporto
  Subscriber
  
  Dear, . Thanks for your response, but I I believe it is not a problem with the Windows version, because I have a desktop machine with the Ansys 16 version installed and it also has Windows 10 Home, and I also know other people in the same situation. Same for Geforce graphics card.
  I tried to find the option you indicated but without success. Can I find this option inside the Static Structure Module?