Hi Natalee,
From user end (where thermal desktop is installed), launch Ansys Licensing Setting as an admin> license server> enter port no. and hostname> click on test green checkmark should appear> save it> click on feature in use tab t verify if all increments are visible.
If you don't have admin access, launch environment variables> under user variable add below variable
variable name: ANSYSLMD_LICENSE_FILE
variable value: portno.@hostname //replace portno. and hostname with exact value.
You are navigating away from the AIS Discovery experience