We’re putting the final touches on our new badges platform. Badge issuance remains temporarily paused, but all completions are being recorded and will be fulfilled once the platform is live. Thank you for your patience.
George Karnos
Ansys Employee

What Error are you receiving?
Open Windows File Explorer and place the following in the address line:
%TEMP%\.ansys
This should take you to the .ansys  director under your TEMP directory.
You should see License Debug files.
Do these contain any errors?