We have an exciting announcement about badges coming in May 2025. Until then, we will temporarily stop issuing new badges for course completions and certifications. However, all completions will be recorded and fulfilled after May 2025.
Rajeshwari Jadhav
Ansys Employee

Hi Jason,

Can you try below steps:
Goto start menu type %appdata% and hit enter, rename the Ansys folder to Ansys.old.(to reset configuration)
Goto start menu type %temp% and hit enter, rename the .ansys folder to .ansys.old.(to clear cache)
Goto "C:\Users\YourUserName", rename the .fluentconf and .cfx folder to .fluentconf.old and .cfx.old.(to clear cache related to fluent)