Aniket
Forum Moderator

Which license are you using? is it a free student product? If you are using an enterprise license, then only you can open a new case using your account number. If that is the case, please go through the following link that is described here https://www.ansys.com/support/retrieving-your-customer-number 

If you are using a university license, please post your question in the appropriate category (This one is not the right one.) Please try to include as much details of your error, along with inline images, as Ansys employees will not be able to exchange any files over the forum.

Please go through the forum guidelines in the signature below:

-Aniket

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