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Ansys Learning Forum Forums Discuss Simulation General Mechanical AnsysWBU.exe encountered a problem. A diagnostic file has been written Reply To: AnsysWBU.exe encountered a problem. A diagnostic file has been written

Nanda Veralla
Ansys Employee

Hello azhari,

Did you try resetting app data? Which version are you using? Can you follow below instructions.

For example if you have 23R1 installed:

  1. Go to the Start Menu and open %temp% folder. Search for ‘.ansys’ folder and rename it to ‘.ansys.old’  
  2. Type %appdata% in the address bar.
  3. Locate the Ansys folder --> select version (V231) and rename it to V231.old
  4. Then launch the application.

Regards,

Nanda.

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