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Ansys Learning Forum › Forums › Discuss Simulation › General Mechanical › AnsysWBU.exe encountered a problem. A diagnostic file has been written › Reply To: AnsysWBU.exe encountered a problem. A diagnostic file has been written

June 29, 2023 at 4:51 am
Nanda Veralla
Ansys Employee

Hello azhari,

Did you try resetting app data? Which version are you using? Can you follow below instructions.

For example if you have 23R1 installed:

  1. Go to the Start Menu and open %temp% folder. Search for ‘.ansys’ folder and rename it to ‘.ansys.old’  
  2. Type %appdata% in the address bar.
  3. Locate the Ansys folder --> select version (V231) and rename it to V231.old
  4. Then launch the application.

Regards,

Nanda.

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