Reply To: AnsysWBU.exe encountered a problem. A diagnostic file has been written

[Nanda Veralla]

Hello azhari,

Did you try resetting app data? Which version are you using? Can you follow below instructions.

For example if you have 23R1 installed:

1. Go to the Start Menu and open %temp% folder. Search for ‘.ansys’ folder and rename it to ‘.ansys.old’  
2. Type %appdata% in the address bar.
3. Locate the Ansys folder --> select version (V231) and rename it to V231.old
4. Then launch the application.

Regards,

Nanda.

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