We’re putting the final touches on our new badges platform. Badge issuance remains temporarily paused, but all completions are being recorded and will be fulfilled once the platform is live. Thank you for your patience.
Reno Genest
Ansys Employee

Hello Olivier,

Which version of Ansys are you using? Have you tried the latest 2023R1?

It is difficult to troubleshoot this type of problem without having the model. Ansys employees are not allowed to upload and download files on the Ansys Forum.

It would be best if you could create a service request (SR)  on the Ansys customer portal for  this issue:

support.ansys.com

 

Let me know how  it goes.

 

Reno.