Learning Forum

[kitzo2]

Hi Everyone,

I am getting these errors and I am confused on how to fix them. Any help or guidance on the situation would be greatly appreciated. Thank you!

[Praneeth]

nPlease refer to the solution provided in the following thread and see whether it works for you. nLicense issue related to VPN ? Ansys Learning ForumnAll the best.nBest Regards,n

[kitzo2]

nThe thread you sent only applies for those who have v19. As you can see in the attached picture I already have v20 so the forum you sent is no use. Sorry for the confusion. Do you have any other suggestions? Thanks!nn

[Praneeth]

Hi Array,nAs you are using v2020R2, please check this option - go to Tools -> Options -> General Options -> Desktop configuration, then check the first box for enabling PPE license mode and do let us know if that works for you or not. nAll the best.nBest Regards,n

[kitzo2]

nI no longer have access to the virtual computer and I am now trying to run the program on my personal computer. This is the error message I get when i try and run the program. Do you have any suggestions on how to fix this? Thank you!nnn

[Matt Madore]

Does your personal computer have a connection to the license server machine on the network, through a VPN or other network connection?n

[kitzo2]

nI am not sure what you mean by this. I open CADpass R20 and APPgate before starting the program. How would I find out what you are referring to? Thank you.n

[Matt Madore]

You must have some connection to the university license server to access the licenses. Can you share the entire text of the error message?n

[kitzo2]

nThank you for the quick response. Here is the full message:nFailover feature 'ANSYS electronics_desktop' specified in license preferences is not available.nRequest name electronics_desktop does not exist in the licensing pool.nCannot connect to license server system.n The license server manager (lmgrd) has not been started yet,n the wrong port@host or license file is being used, or then port or hostname in the license file has been changed.nFeaturenelectronics_desktopnServer namen130.15.52.141nLicense pathn6624@a2.cmc.ca;nFlexNet Licensing errorn-15,10032nn

[Matt Madore]

Open a Windows command prompt and run ping a2.cmc.ca and provide the output.n

[kitzo2]

nPinging a2.cmc.ca [130.15.52.141] with 32 bytes of data:nRequest timed out.n

[Matt Madore]

If you are unable to ping the license server you will be unable to access the licenses. I recommend contacting the IT team who manage the license server to see if they are able to work with you to troubleshoot your connectivity.n