Electronics Desktop 2019R1 Installation Issue

- January 20, 2021 at 2:57 pm
  
  ls669
  Subscriber
  
  Hi,
  I have recently replaced a computer and am trying to reinstall Electronics Desktop 2019R1. Upon installation the following error appears:
- January 20, 2021 at 8:32 pm
  
  Matt Madore
  Forum Moderator
  
  This may be related: A recent Windows update, Microsoft update KB4571756, results in one of the Windows functions (DescribePixelFormat) crashing on startup. n nFor versions 2018.0 and newer, please try setting the environment variable ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL=1 to get around the problem.n nFor guidance on creating an Environment Variable please refer to this link. You need to create a NEW Variable.nhttps://www.onmsft.com/how-to/how-to-set-an-environment-variable-in-windows-10n nNew Variable Name: ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLLnNew Variable Value: 1n nn
- January 20, 2021 at 9:55 pm
  
  ls669
  Subscriber
  
  Solved, thankyou.n