Problem with MS VC++ 2017 Redistributable

- June 2, 2020 at 6:54 pm
  
  Ferdinando1995
  Subscriber
  
  I can't solve this problem on my laptop, i have already reinstalled, disabled antivirus to reinstallation, and installed all Microsoft visual C++. What can I do next?
  
  >>>
  >
  
  Start Installation: ter jun 2 15:40:23 2020
  
  Revision: 2020 R1
  
  Platform specifics:
  
  Windows
  
  Username of Installer: FERDINANDOFerdinando Freire
  
  User Has Administrator Privileges
  
  C:Users55219AppDataLocalTempans_install_tmp9172instcore.exe -usetempdir C:Users55219AppDataLocalTempans_install_tmp9172 -launchdir "C:Users55219DesktopInstalador Ansys" -admin
  
  Initial mount directory:
  
  C:Users55219DesktopInstalador Ansys
  
  Installation Directory:
  
  C:Program FilesANSYS IncANSYS Student
  
  Windows x64
  
  Date verification complete...No conflicts found.
  
  The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.
  
  This may take a while ...
  
  Successfully copied prerequisites from media.
  
  You're missing required prerequisites.
  
  Installing MS VC++ 2017 Redistributable x86
  
  Installing MS VC++ 2017 Redistributable x64
  
  There was a problem installing the following prerequisites:
  
  MS VC++ 2017 Redistributable x86
  
  MS VC++ 2017 Redistributable x64
  
  Would you like to re-try?
  
  If the installation of the prerequisites fails after multiple attempts, please attempt to install the prerequisites yourself, or contact your system administrator.
  
  You're missing required prerequisites.
- June 2, 2020 at 8:55 pm
  
  tsiriaks
  Ansys Employee
  
  When you tried to manually install these two
  
  MS VC++ 2017 Redistributable x86
  
  MS VC++ 2017 Redistributable x64
  
  what did it say ?
- June 2, 2020 at 11:29 pm
  
  Ferdinando1995
  Subscriber
  
  It gaves three options: Repair, Uninstall, and close. I tried those options but it still doesn't work.
  
  When i click to install MS VC++ 2017, it automatically install 2015-2019 versions.
- June 6, 2020 at 12:19 am
  
  tsiriaks
  Ansys Employee
  
  You will have to figure out what software (or Windows update) installed this MSVC++ 2015-2019 on your machine.
  
  Then, see if is possible to uninstall this for a while, so that you can run the installation of these two
  
  MS VC++ 2017 Redistributable x86
  
  MS VC++ 2017 Redistributable x64
  
  Make sure they are successful. Then, you can re-install the MSVC++ 2015-2019 (with exact same build) back.
- June 7, 2020 at 4:40 pm
  
  Ferdinando1995
  Subscriber
  
  I got it! I discorvered what was my problem.
  
  I've uninstalled all the 2015-2019 versions, allthough i found a 2019 version installed that i had not found before and uninstalled it. Then i run again the setup and i get it, finally!
  
  Note: i had to copy the "prereq" files from the installer folder to: C:Program FilesANSYS IncANSYS Studentv201prereq
- June 8, 2020 at 11:54 pm
  
  tsiriaks
  Ansys Employee
  
  That's great ! Glad to hear that helps with the issue. Thank you for the confirmation.