License manager error when opening Workbench

- May 19, 2020 at 8:29 pm
  
  Ansysrookie1
  Subscriber
  
  Hi,
  
  For Ansys 2019 R3 Multiphysics, I downloaded and installed following https://community.cmc.ca/docs/DOC-2753#jive_content_id_System_Requirements
  
  I kept getting this error when opening Workbench. Please provide advices. Thanks!
  
  Rookie
- May 19, 2020 at 9:03 pm
  
  Ansysrookie1
  Subscriber
- May 19, 2020 at 9:38 pm
  
  tsiriaks
  Ansys Employee
  
  Contact your ANSYS license server admin.
  
  The error is 'User/host not on INCLUDE list for feature' , this is something that your admin manually created to allow only certain user to use the licenses.
- May 19, 2020 at 11:49 pm
  
  Ansysrookie1
  Subscriber
  
  Hi,
  
  Thanks for the reply. I am using Cadpass for the licensing. The username and password were provided by my supervisor.
  
  How could I contact the admin?
  
  Thanks
- May 20, 2020 at 12:33 am
  
  tsiriaks
  Ansys Employee
  
  Your supervisor must have some contact with Cadpass (CMC Microsystems) , please ask your advisor for contact info or lookup CMC Microsystems website to see how to contact them.