Can’t install Ansys

- April 3, 2020 at 8:23 am
  
  Annamt
  Subscriber
  
  Hello,
  
  Due to the excepcional situation we are living because of COVID-19 I'm forced to study from home and also do the college projects from my computer, so I have tried many times to install the latest Ansys student version with no success, maybe my computer is not powerful enough.
  
  When I have the files downloaded I extract them and run as an administrator the setup.exe file. Then the Instalation Manager appears, but when I start with the installation, a "critic error" window appears and the Installation Manager crashes, so I'm forced to close it. This happens every time I start the installation. I have tried to download the files with many different browsers, but the same happens.
  
  I would like to download an older version of Ansys to try to solve this problem, so I would like you to share a link to be able to access the download of one of these older versions.
  
  Thank you,
  
  Anna.
- April 6, 2020 at 11:43 pm
  
  tsiriaks
  Ansys Employee
  
  Hi Anna,
  
  Please post the screenshot of the error message inline with text. It should not fail like this just by systems performance you have on the machine.
  
  Thanks,
  
  Win
- April 10, 2020 at 7:37 am
  
  Annamt
  Subscriber
  
  Of course!
  
  This appears every time I try to install ansys on my computer.
  
  Thanks,
  
  Anna
- April 10, 2020 at 11:30 pm
  
  tsiriaks
  Ansys Employee
  
  Try temporarily disabling all of the anti-virus software including firewall on this machine , then re-try the installation
  
  Also, check if you have enough disk space in C drive
  
  Thanks,
  
  Win
- April 11, 2020 at 12:17 am
  
  tsiriaks
  Ansys Employee
  
  I've just realized that there are a lot of people encountering this issue, which leads me to think there is something wrong with the installation file. Can you try re-download the installation file again ?
  
  Please try re-download the installation package from the website again.
  
  Thanks,
  
  Win
- April 11, 2020 at 9:39 am
  
  Annamt
  Subscriber
  
  I have re-download the installation file but I have the same problem when I try to run the intallation. I have enough disk space in C drive and I have also disabled the anti-virus and firewall.
  
  Thanks,
  
  Anna
- April 15, 2020 at 10:27 pm
  
  tsiriaks
  Ansys Employee
  
  Try this, open CMD Prompt and issue the following command
  
  move "%appdata%ansys" "%appdata%ansys.old"
  
  Then, go to your installation package folder and open up the 'prereq' folder. Run all of these installers one-by-one and make sure they are all successful (note you can skip the MPI and opencl ones)
  
  Thanks,
  
  Win
- April 21, 2020 at 7:01 am
  
  Annamt
  Subscriber
  
  Hi tsiriaks,
  
  Finally I have been able to install Ansys thanks to your last post.
  
  I really appreciate your help,
  
  Anna.
- April 23, 2020 at 7:36 pm
  
  tsiriaks
  Ansys Employee
  
  Great ! Glad it finally works for you !
  
  Thank you for the update.
  
  Win