Learning Forum

[thibault.wildi]

Using 2024 R1.1, I'm trying to register for support with Lumerical following the instructions https://optics.ansys.com/hc/en-us/articles/5609426062483-How-to-register-for-support-with-Ansys-Optics-Lumerical

Unfortunately, I am not prompted with anything when clicking the "Register for support" button in help > about... 

I would have contacted support about it, but this is an obvious Catch-22...

[Lito]

@twildi, 

Sorry about this issue. We are currently working on migrating to the Ansys Customer Support Space.

• Technical support for Academic license users is available through the Ansys Learning Forum.  
• Support registration is not available on the 2023 R2.3 release and newer.
• Commercial license users, please register on Ansys Customer Support Space to submit your technical support requests.
• Select “Photonics” in the “Case > Product Information > Family” field/category.