Learning Forum

[mbuckley5689]

Hi All,

 

I've been wrestling with a very frustrating problem for many hours.

 

I cannot start my DesignModeler Geometry.

 

I'm running ANSYS Student 18.2.  When I try to run Design Modeler Geometry, I get the message: AnsysWBU.exe encountered a problem.  A diagnostic file has been written: C:UsersmeAppDataLocalTempAnsysWBDumpFile.dmp

 

I've tried changing the name of the .ansys file in the %temp% folder and changing the name of the ansys file in the %appdata% folder.  This didn't work.  I tried adding a new system variable called: ANS_OLD_ATTACH and setting the value to 1.  This did not work.

 

Does anyone have any suggestions on how to fix this problem?  I've desperately been trying to fix it to no avail.

[peteroznewman]

Hi mb, sorry you are having problems.

Graphics cards can be a problem, so try updating to the latest driver. Here is more info.  ANSYS supports NVDIA and AMD cards.

If that doesn't help, I would uninstall ANSYS, then follow these directions: Type %appdata% and delete the ansys folder from the roaming directory, then go up a level and down to the local directory and delete the ansys folder there then reboot.  In the folder you unzipped the ANSYS Student 18.2 to, right click on setup.exe and Run as Administrator.

Another idea is to try ANSYS Student 17.2, but you have to install that before you try 18.2, so you could try that first. There are many more steps to installing Student 17.2, but I assembled a guide here.

Good luck,
Peter

[Jimmyhan]

By the way of my experience, after uninstalling ANSYS, you`d better clear the register editor.

[peteroznewman]

Thanks Jimmy! After uninstalling all ANSYS, manually use regedit to delete:

HKEY_CURRENT_USERSoftwareANSYS

HKEY_CURRENT_USERSoftwareANSYS, Inc.

HKEY_LOCAL_MACHINESOFTWAREANSYS, Inc.

Any others?

Regards,
Peter

[Raef.Kobeissi]

Make sure before you Re-install to delete the ANSYS folder in your Program Files.

[aayushlakkad]

Hello everyone!!

I have installed Ansys AIM 18.2 and I am facing some problems

1) Ansys workbench is not working, It is not showing the modules. I have to work in ansys AIM

2) While going for geometry. Instead of usual modeller, space claim is opening.

please help!!

[mbuckley5689]

Good news, everyone!  ANSYS lives again!!!

 

I ended up deleting every instance of "ANSYS" and "spaceclaim" I could find by searching in Windows Explorer.

Then I deleted every instance of "ANSYS" and "spaceclaim" I could find by searching in %temp% and %appdata%.

Then I uninstalled ANSYS and restarted my PC.

Then I went into the registry as advised by peteroznewman, and deleted every instance of "ANSYS" and "spaceclaim" I could find and restarted my PC.

Then I installed ANSYS and it worked!

[peteroznewman]

@aayushlakkad,

You have to install ANSYS Student 18.2 as well as ANSYS AIM Student 18.2 if you want to use both Workbench with all the tools in the toolbox as well as AIM.

They are two different programs, but it is a little confusing since after installing AIM, there is a Workbench program in the Start menu, but it is not the full Workbench.

 

[ChinmayD]

.

Hello,

I am using Ansys student version 2020R2 and unable to open design modeler. I am facing the same error. I've performed clean uninstallation and reinstallation several times. But, it's not working.

Can anyone suggest me how to fix this problem?

P.S :- I have used the same version for 1 year and now when I tried to renew the license, this problem arised. So, I don't think it is graphics issue.

.

[peteroznewman]

.

ChinmayD

Did you download a fresh copy of Ansys Student 2020R2? The current download has a license good till 1/31/22.

If you are using an old download of 2020R2, that license may have expired.

.

[ChinmayD]

.

peteroznewman

Yes. I have downloaded fresh copy of Ansys student 2020R2 as the license for the previous version got expired. Even I have tried installing Ansys student 2021. But for both the versions I am facing problem in opening the design modeler.

.

[ChinmayD]

.

peteroznewman

Hello mate,

Do you have any other solution for the problem which I am facing with opening the design modeler? I've been desperately trying to find out the solution, but nothing has worked so far. It'd be really helpful if the problem gets solved. Thanks!

.

[peteroznewman]

.

ChinmayD

Did you try any of the advice in this discussion, such as deleting ANSYS folders from %appdata% ???

.

[ChinmayD]

.

peteroznewman

Yes, I did. I have tried every suggestion from this discussion. I have tried clean uninstallation and then reinstallation many times. But, unfortunately it didn't work.

.

[peteroznewman]

.

ChinmayD

Open a new discussion in the Installation section. Maybe someone from ANSYS will respond.

I can only suggest the drastic step of formatting the C: drive and making a clean installation of Windows 10 followed by installation of ANSYS Student.

.

[ChinmayD]

.

peteroznewman

Yes, earlier I thought of reinstallation of the windows. But I was not sure whether it will work or not. Now, I will definitely give it a try. Thank you!!

.

[peteroznewman]

.

ChinmayD

After you install Windows, download and install the latest version of the graphics adapter driver.

.

[ChinmayD]

.

peteroznewman

Thank you so much for your valuable suggestion and prompt response. Ansys has started running smoothly after I reinstalled the windows.

.