Issue with adding a new license file to Ansys License Manager

- September 6, 2022 at 8:38 pm
  
  azbader
  Subscriber
  
  Hello,
  
  I have been trying a trial version of FDTD solver and I have just received a new license file for MODE. When I try to add the new license to Ansys License Manager (version: 2022 R2), it gives me the following error message:
  "2022/09/06 13:34:07: Error: This type of license file must be appended to the end of the existing license file that is already installed on your machine. However, the SERVER information in the new license file does not match the SERVER information in the existing license file, as is required. Therefore, this license file will not be installed."
  
  The server has not been changed and I have administrative access to this server. What do you think the issue maybe? Please see the screenshot of the error attached.
  
  Thanks a lot in advance.
  Azadeh
- September 7, 2022 at 2:26 am
  
  VJ
  Ansys Employee
  
  Hi! STOP the Ansys License Manager. Rename the new license file to ansyslmd2.lic (Ensure it is NOT in txt format) and paste it in the C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files directory. Now restart the Ansys License Manager.
- September 7, 2022 at 7:49 pm
  
  azbader
  Subscriber
  
  Hi Vijay! Thank you very much! That solved the issue! :)
- December 1, 2022 at 9:03 pm
  
  Swati Bhargava
  Subscriber
  
  Hi, I'm facing the same issue and tried the troubleshooting steps explained by Vijay. However, it is still not working for me.
  I followed the steps: STOP the Ansys License Manager. Rename the new license file to ansyslmd2.lic (Ensure it is NOT in txt format) and paste it in the C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files directory. Now restart the Ansys License Manager.
  But, in the end when I restart License Manager, I get the following error:
  2022/12/01 16:01:02: Attempting to start the license manager...
  2022/12/01 16:01:02: Issues encountered while confirming license files have consistent values where required:
  Error: The port numbers are not the same in all license files.
  
  Any idea what should I do?
  
  Thank you
  Swati
  - January 9, 2023 at 1:19 pm
    
    VJ
    Ansys Employee
    
    Hi Swati, can you share the screenshot of the top 5 lines in both licenses? Looks like the port numbers in the licenses are not the same.